Philanthropy Manager

Philanthropy manager

·         Full time: 37.5 hours per week (we welcome flexible working requests)

·         Hybrid working for the foreseeable future, with regular attendance, including Thursdays, at our central office:

• Pears Building, Pond Street, London, NW3 2PP

Other office days may be worked from our other sites at:

• Barnet Hospital, Wellhouse Lane, Barnet, EN5 3DJ
• Chase Farm Hospital, 127 The Ridgeway, Enfield, EN2 8JL

HOW TO APPLY

To apply for this post send your:

➢ CV (please include your last employer and dates of employment)

➢ Cover letter (please use your written statement to explain why you are keen to work at the Royal Free Charity and your suitability for the role as detailed in the role description. Please also consider when writing your statement that strong writing skills are important for this role).

Closing date for application: Monday 2nd December

Interview date: Friday 13th December

You must be eligible to work in the UK

Job Purpose

We are seeking a creative and driven philanthropy manager to join our team on a permanent basis. Working alongside members of the wider team, you will help deliver the best possible experience to some of the charity’s most committed donors through a mixture of bespoke events, personalised communications, and recognition opportunities across our hospital sites.

Specifically, this role will lead the team’s efforts in working with our mid-level donors, developing our first ever patrons’ programme and providing them with a gold-standard experience that ensures continued support of the Royal Free Charity.

You will play an important role within our philanthropy & campaigns team, helping to build relationships, and increase income, in a pivotal year for the charity. The role will offer significant scope for development, giving you the opportunity to grow your relationship-building, communication, and project management skills in a supportive, ambitious, and high-performing team.

The role reports to the senior philanthropy manager.

Responsibilities

Leading the Royal Free Charity’s patrons’ programme

·         Lead all aspects of the Royal Free Charity’s patrons’ programme, from recruitment through to stewardship and renewal efforts.

·         Work with senior stakeholders to develop and launch a new strategy for the programme, illustrating the potential overlap between patronage and other areas of support for the charity, as well as opportunities to uplift levels of support or additional gifts.

·         Manage the day-to-day delivery of the patrons’ programme including coordinating the renewals process and responding to enquiries.

·         Effectively promote the programme across a range of audiences, working with colleagues to identify and recruit prospects and deliver retention activity to uplift individuals to patronage and beyond.

·         Develop and deliver the engagement programme for patrons, collaborating with colleagues on stewardship and cultivation plans including a programme of communications and touchpoints, including events.

·         Draft engaging materials, such as letters, invitations, and thank you communications, to ensure patrons feel valued and have a positive donor experience.

·         Support colleagues who manage relationships with patrons by ensuring key materials are shared, and monitoring when annual renewals are due.

·         Manage updates to patron recognition across our hospital sites, ensuring names are listed in accordance with donor wishes, and are added or removed at the appropriate time. 

Leading the Royal Free Charity’s mid-level programme

·         Alongside the patrons’ programme, lead and deliver a mid-level giving retention and recruitment strategy, for donors giving between £1,000 and £10,000 to the charity each year, working with colleagues to understand potential opportunities for uplift in giving.

·         Support the development and delivery of engaging events, and bespoke communications for mid-level donors.

·         Ensure that mid-level donors have the best possible experience of giving to the charity, by engaging with colleagues on the development of appeals to this audience, stewarding those giving at this level, and attracting new supporters to grow the programme.

·         Contribute to analysis and commentary on the performance of the programme.

·         Work with the public fundraising team to thank mid-level donors to fundraising appeals, creating updates and reports, and providing an excellent supporter experience to maximise the opportunity for a longer-term relationship beyond specific appeals.

·         Work closely with charity colleagues and external suppliers to ensure fundraising activities are delivered to agreed plans, budgets, and timelines.

·         Support the fundraising activities of the wider philanthropy & campaigns team through identifying donors who may give major gifts or be interested in legacy giving.

Cross-team working and individual development

·         Lead the team’s work in stewarding existing legacy pledgers.

·         Build relationships across the charity and with Royal Free London staff to enhance own work, raise the visibility of fundraising, and identify opportunities for collaboration.

·         Represent the philanthropy & campaigns team, where appropriate, on cross-charity projects.

·         Take time for personal development, contributing learning and ideas to the wider team.

·         Keep up to date with fundraising sector trends and how they can be applied to our work.

·         Undertake any other tasks commensurate with the role.

This job description is not exhaustive; the role will include other tasks and responsibilities commensurate with the post and subject to change to meet legislative requirements.

PERSON SPECIFICATION
Qualifications

No specific qualifications are required for this role.

Experience

Essential

·         Experience in fundraising and donor development in the charity or cultural sector, or a similar setting.

·         Experience of working with supporters, customers, clients, or the general public, delivering an excellent service on the phone, in person, and in written communications.

·         Experience of creating high quality written documents, such as tailored letters, proposals, slide decks, or other professional materials.

·         Experience of planning, delivering, and evaluating a project from start to finish.

Desirable

·         Experience of developing longer term relationships with supporters, clients, or equivalent audiences.

·         Experience of leading on the creation and implementation of innovative events that are tailored towards a specific audience’s interests.

·         Knowledge of fundraising regulations and best practice including Gift Aid and GDPR.

Skills and knowledge

·         A keen interest in the fundraising sector, with a desire to learn and grow in the role.

·         A passion for relationship-building, and working with a diverse range of audiences.

·         Exceptional customer service skills.

·         A positive can-do attitude and approach towards problem solving.

·         Outstanding organisation skills, with the ability to juggle workload whilst maintaining an excellent service level to donors, charity colleagues, and external suppliers.

·         A collaborative approach to working with other members of the team and senior stakeholders.

·         Excellent written communication skills, with a strong eye for detail.

·         Ability to deal with sensitive information in a confidential and professional manner.

·         Comfortable with, and interested in, working in a healthcare related setting.

·         Excellent IT skills, including a thorough knowledge of MS application (Word, Excel, PowerPoint and Teams), and a willingness to learn new skills, such as how to use the relationship management database, Raisers Edge NXT.

·         Engagement with equal opportunities, diversity and inclusion, and a commitment to act in accordance with best practice in these areas.

BENEFITS

Core benefits

·         25 days of paid holiday, plus three day office closure rest period between Christmas and New Year, and UK bank holidays. This increases to 30 days leave after five completed years of continuous employment (all leave is pro rata for part time employees).

·         A contributory pension scheme, where we match your 4% contribution towards your pension. If you choose to increase your payments into your pension scheme, we’ll match your contribution up to 9%.

·         A sick pay package that offers one month’s full pay and one month’s half pay in any 12-month period if you’ve been with us for less than two years. This rises to two months’ full pay and two months’ half pay in any 12-month period after two years of continuous employment.

·         Occupational maternity pay and paternity pay packages that provide more generous support than statutory pay alone.

·         A flexible working policy to support our employees’ work/life balance.

Support for your financial wellbeing

·         Expert financial advice from our financial partner, the London Credit Union

·         Salary Sacrifice Scheme

·         Savings on purchases with the Blue Light Card

·         Our Death in Service benefit

Support for your health and wellbeing

·         Subsidised gym, pool and classes at our Rec Club in Hampstead

·         Secure bicycle parking and shower facilities at our Hampstead site

·         Fortnightly guided meditation

·         Free massage therapy from our complementary therapy team

·         Menopause peer support group

·         Employee Assistance Programme offering 24-hour access to free confidential

advice and support on work and personal issues.

Fundraising department

Our dynamic fundraising department generated £4.5 million through donations in 2023/2024, and we are now preparing for an ambitious multi-million-pound campaign in support of a ground-breaking cancer centre on the Royal Free Hospital site.

We pride ourselves on being supporter focused and agile, working at the heart of the charity to deliver impact for patients and staff across our hospitals.

Responsible for attracting and retaining donors, and delivering an outstanding supporter experience, the fundraising department comprises two teams which work closely together to achieve our shared objectives:

·         Our Philanthropy & Campaigns team builds relationships with individual philanthropists, trusts, foundations, corporate organisations, and intermediaries, giving or facilitating donations of £10,000 or more to the charity each year. They lead major appeal activity for the charity, currently focused on the acquisition of a new surgical robot, our forthcoming cancer campaign, our essential volunteering, complementary therapy and support services, the charity’s first patron programme, and special events to support these activities.

·         Our Public Fundraising team harnesses the support and energy of individuals and groups, helping them to give back in the way that works for them. This includes committed giving, in memory support, gifts in wills, and fundraising events and challenges. Our database and supporter care teams sit within public fundraising, with their work underpinning and supporting the entire department.

Building on our achievements, our board of trustees has agreed to invest in expanding the fundraising team to develop a sustainable infrastructure that will support our growth ambitions.