Senior Murex Front Office Application Support
3 weeks ago
Job Description
The team you'll be working with:
We are looking for an experienced and technically proficient Senior Murex Front Office Application Support Specialist to join our high-performing team.
In this role, you will provide expert-level support for the Murex platform, focusing on critical production issues, complex troubleshooting, and ensuring the platform’s optimal performance for Front Office trading teams. This is a highly technical role requiring strong problem-solving abilities and in-depth knowledge of Murex’s core modules and its integration with trading systems.
What you'll be doing:
Advanced Application Support (Level 3): Take ownership of the most complex technical issues related to Murex Front Office applications. Provide expert-level troubleshooting and resolve high-priority incidents that cannot be resolved by Level 1 or Level 2 teams. Root Cause Analysis & Problem Management: Perform deep-dive analysis to identify root causes for recurring issues and provide long-term solutions. Engage with business users to define the scope of problems, work with development teams on fixes, and ensure issue resolution aligns with business needs. System Optimization & Tuning: Optimize the performance of Murex’s core applications, ensuring smooth real-time operations. Perform proactive system tuning and enhancements to ensure scalability and reliability of the trading platform in a high-demand, high-frequency environment. Incident and Change Management: Own and manage major incidents, collaborating with internal teams and vendors. Ensure adherence to ITIL best practices for incident, change, and problem management processes. Collaboration with Development and Infrastructure Teams: Work closely with development, infrastructure, and business teams to implement and integrate new Murex functionality, troubleshoot cross-platform issues, and optimize overall system architecture. New Version Rollouts & Release Management: Lead the testing, deployment, and integration of new releases and patches for Murex, ensuring minimal disruption to the business. Provide critical support during the upgrade process, from pre-production testing through post-production validation. On-call Support: Participate in on-call support rotations to provide immediate resolution to production issues and ensure minimal downtime during off-hours and weekends. Knowledge Management & Documentation: Maintain comprehensive documentation of known issues, solutions, and workarounds. Develop and share best practices, troubleshooting guides, and technical training materials with the support team. Stakeholder Communication & Reporting: Regularly interact with business stakeholders, including traders, risk managers, and senior management, to provide updates on incidents, issues, and system performance. Present clear, actionable reports and recommendations. Mentorship and Leadership: Provide mentorship and guidance to Level 1 and Level 2 support teams, leading by example in problem resolution and process improvement. Share knowledge to elevate the team’s overall technical expertise and efficiency.What experience you'll bring:
At least 8-10 years of experience in Murex application support within the financial services industry, with significant exposure to Front Office (FO) trading applications (e.g., FX, Equities, Fixed Income, Commodities, Derivatives). Expert Murex Knowledge: In-depth knowledge of Murex modules, especially in the Front Office domain (Trading, Pricing, Risk Management, P&L, and Market Data integration). Technical Expertise: Advanced proficiency in SQL, including performance tuning and troubleshooting database-related issues. Strong Unix/Linux experience, with the ability to work with shell scripts, and system-level diagnostics. Proficient in Java, and scripting languages (e.g., Python, Perl) for automation and troubleshooting. Familiarity with Murex-specific tools and frameworks (e.g., MX.3, MX Developer, MX Back Office integration). Knowledge of middleware technologies and system integrations (e.g., FIX, messaging protocols, APIs). Complex Issue Resolution: Proven ability to analyze and resolve complex system issues under pressure. Experience with problem management, identifying root causes, and implementing effective long-term solutions. Performance Tuning & System Scaling: Experience optimizing large-scale trading platforms for high-frequency, real-time environments. Trade Lifecycle Knowledge: Strong understanding of the trade lifecycle, risk management, and P&L calculations in the context of financial products. Business-Facing Communication: Ability to communicate complex technical information clearly and effectively to non-technical stakeholders, including traders and senior management. Project & Release Management: Experience with release management processes, including validation, testing, and rollout of Murex updates.Who we are:
We’re a business with a global reach that empowers local teams, and we undertake hugely exciting work that is genuinely changing the world. Our advanced portfolio of consulting, applications, business process, cloud, and infrastructure services will allow you to achieve great things by working with brilliant colleagues, and clients, on exciting projects.
Our inclusive work environment prioritises mutual respect, accountability, and continuous learning for all our people. This approach fosters collaboration, well-being, growth, and agility, leading to a more diverse, innovative, and competitive organisation. We are also proud to share that we have a range of Inclusion Networks such as: the Women’s Business Network, Cultural and Ethnicity Network, LGBTQ+ & Allies Network, Neurodiversity Network and the Parent Network.
For more information on Diversity, Equity and Inclusion please click here: Creating Inclusion Together at NTT DATA UK | NTT DATA
what we'll offer you:
We offer a range of tailored benefits that support your physical, emotional, and financial wellbeing. Our Learning and Development team ensure that there are continuous growth and development opportunities for our people. We also offer the opportunity to have flexible work options.
We are an equal opportunities employer. We believe in the fair treatment of all our employees and commit to promoting equity and diversity in our employment practices. We are also a Disability Confident Committed Employer - we want to see every candidate performing at their best throughout the job application and interview process, if you require any reasonable adjustments during the recruitment process, please let us know and we look forward to hearing from you.
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