Job summary

The Health Visiting Service are looking for an administrator to provide support to the team. This is a permanent part time role (21 hours) based at Leigh Town Hall across Monday to Friday.

The successful applicant will provide administrative support to the Health Visiting Team to facilitate the effective operational delivery of the Health Visiting Office by undertaking routine office duties and dealing with routine enquiries. This will include providing comprehensive secretarial and administrative support to the health visiting team and will actively participate and contribute to the development of the service.

We are currently working in Health Visiting and School Nursing services integrated teams delivering services across a 0-19 Universal agenda.

Main duties of the job

The role involves the set up and maintenance of an efficient office, ensuring that Health Visiting materials and resources are reproduced in a timely manner and efficiently organised to enable maximum clinical contact time for clinical staff.

Excellent communication skills are required as the post involves liaising with many health and social care providers and patients.

The ability to work as a team member but also unsupervised is essential. The teams are small and friendly, forward thinking and committed to service development.

About us

Choose Well - Choose WWL

Wrightington, Wigan and Leigh NHS Foundation Trust are the proud providers of acute hospital and community services to the people of the Wigan Borough and surrounding areas. At WWL, we value our staff believing that 'happy staff, makes for happy patients'.

WWL are committed to placing the patient at the heart of everything we do, and in the provision of safe, effective care that acknowledges and ensures dignity. With this in mind we are seeking to recruit people who share our values and beliefs.

COVID-19 vaccination remains the best way to protect yourself, your family, your colleagues and of course our patients from the virus when working in our healthcare settings. Whilst COVID-19 vaccination is not a condition of employment at this time, we do encourage our staff to get vaccinated. We will be checking the vaccination status of all new starters so that we can manage individual and environmental risks, and so that we can support those who may be undecided about vaccination. If you are unvaccinated there is helpful advice and information available by contacting where you can also ask about how to access vaccinations. There is a current Government consultation underway which will determine whether some new starters may need to be vaccinated.

Job description

Job responsibilities

Duties and Responsibilities

To provide administrative and secretarial support which enables the team to operate efficiently and effectively in the delivery of the Health Visiting offer.

Key results from the job holder

To ensure all standard duties and requirements are met. To prioritise requests for urgent pieces of work under the direction of the Team leader To take responsibility for managing and maintaining child health records according to trust policy and local standard operating procedure. (Paper based or electronic) Maintain record keeping skills and knowledge by undertaking regular training. To utilise exemplary IT skills. To input information using Systm1 appropriately and within policy and guidelines. To ensure that the database for appointments is being operated efficiently and effectively and that all letters and appointments are produced on a regular basis. To maintain competence around new IT developments/tools To work as part of a skill mixed Health Visiting service following agreed protocols To manage, maintain and adapt information databases To monitor and record data as requested for service development and audit purposes To utilise computerised data entry programmes such as Excel, to enter, store and retrieve information as requested and summarise data in preparation of standardised reports. To be responsible for transmitting messages and documents through the organisation systems safely and securely Systm1 /fax/email/scanning and engaging in the development of the service. To develop and maintain own skills and knowledge using a competency framework to ensure effective care delivery Attends for 1:1 supervision with the Team Leader/line manager Attends and partakes in group clinical supervision. Participates and engages with Personal Development Reviews identifying any training needs and ensuring they are met. Attends relevant in-service training and other courses, and study days. Completes mandatory training requirements annually.

Planning and Organisational Duties

Organises own workload effectively, ensuring a good use of time to support an efficient and timely service is delivered to children young people and families by the wider team. Submits accurate performance data on a monthly basis and in a timely manner.

Communications and Key Working Relationships

To ensure a friendly and welcoming point of contact to service users and other professionals, giving prompt attention to their requests, directing enquiries and signposting as appropriate. To liaise with administrative staff within Bridgewater, the Local Authority and schools as required. To develop and maintain excellent working relationships with colleagues To contribute to effective communications with patients, relatives and members of the Team Maintain strict confidentiality for all clients

Responsibility for Finance

To identify and maintain stock levels of stationary and other stock and non-stock consumables required within the service. Ordering of equipment when requested by health Visiting team Leader

Responsibility for Health & Safety

Compliance with the Health & Safety at Work Act 1974 the post holder is required to fulfil a proactive role towards the management of risk in all of their actions. This entails the risk assessment of all situations, the taking of appropriate actions and reporting of all incidents, near misses and hazards, and a statutory duty of care for their own personal safety and that of others who may be affected by their acts or omissions.

Responsibility for Teaching

To participate in the training of newly appointed Health Visiting administrators. Also opportunities for pre registration students and new members of staff to shadow role for clarification and understanding of the role within team.

Work Circumstances & on-call

Monday to Friday with no on call.

Person Specification

Qualifications

Essential

Relevant GCSE/Level 2 or equivalent experience

Desirable

Further qualification in administration

Experience

Essential

Has worked collaboratively across teams, agencies, and organisational boundaries Previous experience of working within a team environment Experience of undertaking a full range of administrative and clerical duties Development and maintenance of spreadsheets and databases/Microsoft packages Clinical data inputting

Desirable

Previous experience of ordering stock and non-stock items through requisition and procurement. Experience working with Systm1 Electronic Patient Record.

Skills

Essential

Excellent Report writing skills Excellent written verbal and communication skills with the ability to demonstrate fluency, clarity and effectiveness Advanced computer literacy skills Ability to problem solve Ability to prioritise and meet deadlines and manage a challenging workload with minimum supervision Be able to work on own initiative

Knowledge

Essential

Understanding of safeguarding

Additional

Essential

Able to travel independently across Trust Speaks English to relevant standard Flexible to meet service demand

---