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Deputy Charity Shop Manager

2 months ago

Kingston upon Hull, United Kingdom Yorkshire Cancer Research Full time

Deputy Charity Shop Manager 
Hull, East Yorkshire  

We are committed to paying the Real Living Wage. 

 
About Us 

Yorkshire is one of the regions hardest hit by cancer. Together, we can change this.  

Yorkshire Cancer Research is a charity dedicated to funding research so that you and those you love live longer healthier lives, free of cancer. 

Thanks to supporters, the charity funds vital cancer research and pioneers innovative new services for people with cancer. These life-giving medical breakthroughs are helping more people survive cancer – in Yorkshire, and beyond.  

As an inclusive employer, our aim is to ensure our workforce reflects the rich diversity of our region. We believe a diverse workforce is vital to us taking action to prevent, diagnose and treat cancer more effectively in Yorkshire. We offer equal opportunities regardless of race, religion or belief, age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, marriage and civil partnerships. 

 
The Benefits 

We offer all employees a wide range of benefits including an enhanced contributory pension scheme, 25 days annual leave plus Bank Holidays (increasing to 30 days after 5 years’ service), flexible working arrangements, private medical insurance, enhanced maternity leave, career progression, learning and development, wellbeing initiatives, offices within walking distance of Hornbeam Park train station, free onsite parking and a whole lot more. 

We’ve got a strong set of values that inform everything we do and we’re looking for people who are aligned with these. As our Deputy Shop Manager, you will put people in Yorkshire at the heart of everything you do, unite with colleagues and other organisations in this cause, and dare to think big and bold to make positive solutions happen. 

 
The Role 
 
As our Deputy Shop Manager you will be responsible for setting up our brand-new shop in Hull, supporting the Shop Manager in implementing processes and ways of working.  

You will manage the day-to-day operation of the shop in the absence of the Shop Manager, including managing a team of volunteers, ensuring accurate accounting and handling of assets, delivering high standards of customer service, and adhering to all charity policies and procedures. You will lead by example and ensure that volunteers, supporters, donors, and customers understand how their contributions are making a difference to the lives of people in Yorkshire and beyond. 

Specifically, you will: 

  • Play an active part in running our shop in Hull, supporting the Shop Manager in implementing processes and ways of working.  

  • Provide cover for days off, holidays and sickness as required, with possible occasional travel to other shops to provide support if needed by the charity. 

  • Support the Shop Manager to maximise the income and profit of the shop through active stock management, replenishment, and rotation. 

  • Manage a team of well-trained volunteers in the absence of the Shop Manager and take every effort to create a happy retail environment. 

  • Support the Shop Manager to ensure accurate accounting and handling of assets (items donated and money received). 

  • Support the Shop Manager to ensure accurate record keeping of items donated and the amount paid for each item for Gift Aid tax reclaim purposes. 

  • Create a welcoming professional atmosphere and deliver high standards of customer service for all customers and supporters. 

 
About You 

To be considered for this role, you will need: 
 

  • To be ideally educated to GCSE level or equivalent but not essential.   

  • To have Experience of managing people/volunteers including recruitment and development.  

  • To have previous retail experience in charity sector or commercial sector is desirable. 

  • To be highly organised with good time management skills.  

  • To be able to prioritise workload and meet deadlines.  

  • To be able to use own initiative.  

  • To be resilient and adaptable to change. 

  • To have good planning, guiding and motivation skills to successfully achieved targeted income is desirable.  

  • Good written and numeric skills are desirable.  

Application 

Before applying, please visit our Careers Page to view the full role profile and find out more about working for Yorkshire Cancer Research.  

To apply please submit a CV and cover letter outlining your suitability for the role to Claire Wooldridge, Head of People, before 22 September 2024. Please read our privacy notice before applying. 

Yorkshire Cancer Research is a responsible and flexible employer.  We welcome any discussion for flexible working at the interview/offer stage where we will consider an individual’s circumstances against the needs of the charity. 

We positively encourage applications from suitably qualified and eligible candidates from all backgrounds. If we can make any reasonable adjustments to support your application, please contact us via our website.