Key Accounts Manager

1 month ago

Dukinfield, United Kingdom Hyde Group Full time

Are you looking for a fresh challenge, with a forward-thinking organisation within the high-tech engineering sector? The Hyde Group are established Industry experts within Aerospace Engineering and have a new vacancy for a Key Accounts Manager at our divisional head office in Dukinfield.

About us

We have successfully supplied to the Aerospace industry for over 50 years. We are currently on track to achieve our strong growth plans and we pride ourselves on delivering right first-time solutions and going the extra mile to delight our customers.

This is a great opportunity to join a reputable business with a strong set of core values in a friendly supportive environment. We have a strong focus on developing our people and we offer ongoing professional development to support your career. The salary for this role is competitive and we offer 33 days holiday inclusive of bank holidays.

About the opportunity

The Key Account Manager is a critical management role that requires strong account management/project management skills to ensure that our clients are provided with first-class service. It is a customer-facing role and the ability to communicate very effectively to develop the relationship, engender trust and provide confidence in the Hyde business is essential.

You will be expected to build and maintain a high level of Hyde and client knowledge, often with a technical slant. You will need to be able to convey this information with confidence and authority. It is essential to have a strong desire to develop your skills and learn about new areas, to maintain and enhance the customer relationship. Growth of the account through demonstrated performance as well as through identification of new opportunities will be key to your success. A proactive approach will be necessary, not least in seeking advice from others and learning from other members of the Hyde team. Working effectively as part of a wider team is essential.

Main Responsibilities:

Manage the relationship with customer(s).

Manage the supply chain à Internal & External.

Resolve issues and escalations between Hyde and customer.

Provide strategic input on behalf of accounts in scope.

Orderbook management to expected standard.

Contract Review to expected standard.

Driving of PM best practice, using formalised Hyde tools, processes and documents.

On the back of sustained positive performance, seek and secure further work packages.

Measures:

KPIs: On-Time Delivery (in Full), Arrears, Account growth, Contract Review Turnaround & RFT

Other: Collaboration effectiveness, Action & Risk closure

Key Skills & Experience:

Leadership.

Project Management.

Communication.

Stakeholder Management.

Commercial Awareness

Contract Management.

Risk Analysis, Risk & Opportunity Management.

Engineering background beneficial.

Industrial experience (Aero).

Individual Traits/Characteristics:

Engaging/Inspiring.

Confident manner.

Customer Focus.

Positive attitude.

Credible.

Ability to simplify & provide clarity.

Proactive approach.

Ability to Influence.

What we offer

Competitive salary.

Generous annual leave entitlement.

Exciting benefits package with access to discounts from leading retailers.

Purpose built sites with free parking.

Discounted gym membership.

Excellent career development opportunities available.

Opportunity to develop and learn in a growing business environment.

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