Applications Support Manager
4 weeks ago
Job summary
Applications Support Manager - Band 8a
The Clinical Systems Team is recruiting to this position to manage a team of applications specialist support staff responsible for the support, configuration and maintenance of Cerner Millennium, Barts Health's electronic health record system.
Main duties of the job
The successful candidate will have strong leadership experience and qualities with expert level Millennium knowledge. They must be able to demonstrate good technical understanding of clinical systems. Planning and prioritisation of the teams workload must be managed to ensure key performance indicators are achieved.
About us
Barts Health is one of the largest NHS trusts in the country, and one of Britain's leading healthcare providers.
The Barts Health group of NHS hospitals is entering an exciting new era on our improvement journey to becoming an outstanding organisation with a world-class clinical reputation. Having lifted ourselves out of special measures, we now have the impetus and breathing space to chart a fresh course in which we are continually striving to improve all our services for patients.
Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which our WeCare values and behaviours are visible to all and guide us in how we work together.
We strive to live by our WeCare values and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate and support an inclusive working environment.
We particularly welcome applications from Black, Asian and minority ethnic candidates as they are underrepresented within Barts Health at this band.
Job description
Job responsibilities
We are dedicated to being an outstanding place to work and will work with you to get the best experience. We know flexible working is not a one size fits all and will mean something different to everyone. We are inclusive, so if you are interested in flexible working, please speak to the recruiting manager.
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below.
Person Specification
Experience
Essential
Effective communication and influencing skills Strong presentation and facilitation skills Good systems and business analysis skills Extensive experience in management of systems staff Significant Problem management experience relating to software systems, Extensive experience as an NHS healthcare informatics professional Implementation experience in at least one major clinical system Significant experience in application management of Millennium Broad understanding of NHS clinical and administrative processes.
Desirable
NHS data standards and reporting requirements
Skills
Essential
Competence in ITIL Change and Problem management Significant technical ability on complex enterprise clinical systems. Keyboard or alternative computer input device proficiency Team leadership ability for specialist staff Excellent written and verbal communication skills Ability to communicate well with clinical and corporate staff at all levels and with suppliers
Knowledge
Essential
Expert knowledge of Millennium solutions Expert knowledge of Millennium build tools
Qualifications
Essential
A relevant first-degree, or equivalent qualification or experience plus relevant post graduate qualification or experience ITIL green badge equivalent in service management
Desirable
PRINCE2 foundation equivalent in project management Management Diploma or equivalent-
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