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The Royal Town of Sutton Coldfield, United Kingdom The Belfry Full time

We have a fantastic opportunity for a Night Receptionist to work in our dynamic team at The Belfry, England’s leading Hotel and Resort. We have 320 bedrooms, 2 rosette standard dining, five food and beverage outlets, fantastic leisure facilities including our 20 treatment rooms & pool and of course, what we are famous for…golf. We have an exciting year ahead at The Belfry, continuing with our extensive refurbishment and expansion and then hosting The British Masters in August 2024.

 

The reception team at The Belfry Hotel & Resort make it their number one priority to deliver an outstanding, lasting impression to all guests arriving and departing at the Resort. The reception team possess excellent customer service skills and identify opportunities to excel on customer experiences. No task will be too big or small when it comes to our guests needs.

 

Salary 


The on-target earning potential for this role is £11.48 - £12.04 per hour, compromising of a base hourly rate of £10.88 - £11.44 plus a qualified estimate of £0.60 gratuities per hour.

 

About the role

This role is on a zero-hours contract, you will be working overnight shifts, from 10 pm until 6:30 am.

 As a Receptionist for The Belfry Hotel & Resort you will make it your number one priority to deliver an outstanding, lasting impression to all guests arriving and leaving the resort. No task is too big or small when it comes to our guests’ needs.

As a Receptionist it will be your role to:

  • Ensure the efficient running of reception on a daily basis
  • Register guests into the hotel and check them out, deposit valuables into
  • Issue guests keys ensuring that the hotel policy is adhered to
  • Provide excellent guest service, resolving problems when they arise and identifying opportunities to make guests’ experiences memorable and enjoyable

 

About you

 

  • Excellent customer service skills with a genuine desire to deliver exceptional experiences to each and every guest
  • Experience working in a hotel would be preferred but is not necessary
  • Experience working with Opera is preferred but not essential

 

Belfry Benefits


Wellness

 

·       Discounted gym membership and access to team-led fitness sessions, such as our Belfry running club

·       Team social events throughout the year

·       Belfry-wide wellness programme with external speakers, focusing on ‘mind, body & soul’

·       The Burnt Chef Project partnership, offering unlimited, fully-funded counselling and mental health support

·       Wagestream access to all employees – track earnings, saving accounts, and access to wages when you want

·       Healthcare schemes: life assurance, 24-hour GP, health cash-plans

·       Employee Assistance Programme

·       The Belfry is committed to the Hotelier’s Charter, demonstrating our commitment to our people

 

 

Showing some appreciation

 

·       Long service awards

·       Additional paid holiday for long service

·       Reward Vouchers

·       Free meals on shift in our canteen

·       Annual Belfry awards

·       Team appreciation events

·       Fantastic resort discounts across restaurants, bars, retail, and golf

·       Bed & Breakfast from £35 per room

·       Free staff parking

·       Subsidised taxi service for those who don’t drive

·       Live-in accommodation for up to 3 months

·       Relocation bonuses

 

Learning & Development

 

·       Excellent training and career opportunities

·       Internal career pathways programmes

·       Access to The Belfry Campus Learning

·       Commitment to developing our team through apprenticeship programmes

 

Making a difference

 

·       Belfry ESG committee, dedicated to delivering an environmentally sustainable business

·       Supporting industry, local and national charities

·       Pledges made on ‘Make Good Grow’, offering our team’s expertise and support to good causes