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Front of house Assistant

3 months ago

Essex, United Kingdom Surya Hotels Full time

This is a great opportunity to take the first steps in your hospitality career and work as part of Food & Beverage Team within the Dragonfly Hotel- Colchester, part of Surya Hotels, reporting to & working with the hotels' management team to maximise guest experience.  In a new era in hospitality, make your mark and really drive it forwards, embracing our ‘Ownership with Personality’ values.

The Dragonfly Colchester hotel offers a relaxing and comfortable place to stay whether travelling for business or leisure. With Colchester’s historic City Centre just a few minutes away and the beautiful Essex countryside close by, it’s the ideal base from which to explore the local area.  Our family hotel offers a personalized experience at an extremely affordable price.

To be a successful part of our food & beverage team you will need;

* A positive, can do attitude towards all customers and other team.

* Thirst for knowledge toward learning all things food and drink related, learning about spirits, wines, cocktails and the “perfect serve” to each customer

* A willingness to learn about different food styles and service, learn the menus and understand how to explain each dish to a customers

* Great communicator that enjoys interacting with customers in a lively, fast paced environment

Now you know what we are looking for in a Food & Beverage Team Member, below is what we offer you:

What we offer you:

  • Access to Employee Assistance Programme – helping our hospitality team through any difficult times 24 hours a day, 7 days a week.
  • WageStream – we offer the ability to access your wages as you earn them, or save as you earn, along with retail and supermarket discounts too
  • Discounted meals & stays across all of the groups hotels around the UK
  • A development programme to continue your rise to becoming a “Hospitality Superstar”- We love to promote from within our teams - including apprenticeships, accredited and professional training.
  • Increasing annual leave
  • Free Parking 
  • Bike to work scheme
  • Flexible working hours
  • Inclusion in tronc scheme

In return we ask for:

  • Give great service to guests - taking guests orders, serving food & drinks, taking payments and giving great service to customers
  • Meet all site standards of service & work within the  team leading to a great guest experience.
  • Have/develop a good understanding serving coffees, alcohol and wine to both a bar and restaurant environment.
  • Opening and closing shifts which will include weekends & bank holidays on a pro rata basis
  • A willing to continue your development with both in-house and external training sessions.

As a Company within Flying Trade Group's family of businesses we own and run 13 hotels and bars throughout East Anglia and Surrey. We're a diverse and dynamic Group, come join us

Stay. Explore. Discover.