Ward Receptionist
6 days ago
Job summary
We are currently looking to appoint a Ward Receptionist to work on the Neonatal Unit (NNU) within the Den, Family Care Division.
The successful candidate must be customer focused, with exceptional communication and interpersonal skills.
Working Friday, Saturday, Sunday and Monday 8am - 12pm (inclusive of bank holidays).
Excellent organisational skills and an ability to work under pressure are essential requirements together with great attention to detail for ensuring data is recorded accurately onto the patient administration system to manage the booking of designated follow up clinics after discharge.
To be successful in this role you will possess excellent interpersonal and IT skills, to include GCSE Maths and English grade A-C (or equivalent) and have relevant office/secretarial experience. You must have effective communication skills and be adaptable to meet the service needs.
Knowledge of medical terminology, customer care and previous NHS experience are also desirable.
Main duties of the job
The main emphasis of this role is to provide professional clerical and co-ordination to the Neonatal Unit to ensure all staff and visitors receive a friendly, customer focused and efficient service.
Duties will include providing a friendly and personal checking in of patients and their families/carers, filing of reports and correspondence in patients' case notes, answering and dealing with telephone enquiries, and complete clerical duties with the discharge or transfer of patients from the Consultant care and booking of follow up appointments.
Please see Job description for main duties of the job in attachments
About us
Chesterfield Royal Hospital NHS Foundation Trust is a well performing Foundation Trust serving a population of around 441,000 across the Bolsover, Chesterfield, Derbyshire Dales, North Amber Valley, High Peak and North East Derbyshire districts. With a workforce of around 3,800 staff and good financial control, currently operating with a positive financial surplus and was recently rated "Good" by the CQC .
We are committed to working with our partners in health and social care to deliver long term financial sustainability and resilience in our performance to ensure we provide high quality services and excellent patient care.
Job description
Job responsibilities
Please see the Job description and Person Specification in the attachments. This document contains a full detailed description of the role and what the main responsibilities and duties are along with the criteria that are required.
Person Specification
Qualifications and Training
Essential
Educated to GCSE grade C or above including English and Maths (or equivalent) RSA II keyboard skills (or equivalent)
Experience
Essential
Experience of dealing with telephone enquiries Previous reception experience Experience of dealing with the general public Experience in working flexibly as part of a team
Desirable
Previous healthcare experience Ability to prioritise workload Ability to work under pressure
Skills and Knowledge
Essential
Numerate Literate Understanding of confidentiality Computer literacy Good communication skills
Desirable
Ability to handle change
Personal Attributes
Essential
Adaptable Smart appearance Pleasant and courteous manner
Desirable
Team worker Ability to work on own initiative
Demonstrates Trust Values
Essential
Proud to CARE (Compassion, Ambition, Respect, Encouragement)-
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