Practice Manager

6 days ago

Chorley, United Kingdom Euxton Medical Centre Full time

Job summary

Euxton Medical Centre are lookingto recruit an experienced, proactive, enthusiastic, caring and motivatedindividual to manage our expanding, successful Practice.

You will be responsible formanaging, overseeing and supporting our long-standing team of dedicated GPs,Practice nurses, administrators and receptionists.

We require applicants to haveexperience as a Practice manager in a clinical environment, with strongleadership skills to lead and support our team.

The ideal candidate will alsohave the skills required to manage issues as they arise and be able tocommunicate effectively. Flexibility and workload prioritisation are expectedto meet business requirements.

Main duties of the job

You will liaise regularly with the GP Partners and provide input to business matters including financial and commercial issues so knowledge of GP finance management is preferable.

Overseeing the day-to-day operations of the organisation, ensuring staff achieve their primary responsibilities.

Management of all clinical and administrative staff.

Recruitment of Staff

Managing the financial elements of the organisation, including budgets, bank accounts, accounting systems, and petty cash.

Ensuring the team reaches QOF targets.

About us

Euxton Medical Centre has been an established surgery serving the Euxton population of 4,500 patients for more than 30 years. The practice premises were built in 1993 and we have had a full refurbishment in 2018.

We have 2 GP Partners and 2 salaried GPs who all deliver an excellent and progressive service to our patient population. The GP team is supported by an innovative team of clinical staff and administrators.

Clinical Team: 1 Practice Nurse and 1 Healthcare Assistant

Administrative Team: Practice Manager, Assistant Practice Manager and an admin team of 13 staff.

We are part of Chorley Primary Care Network. As part of the network there are currently various additional roles working with all practices; Care Home Lead, Clinical Pharmacists, First Contact Physiotherapist, Social Prescribers, Pharmacy Technicians, Paramedics, Health and Wellbeing Coaches and Care Co-ordinators.

Job description

Job responsibilities

The following are the core responsibilities of this role. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels.

The Practice Manager is responsible for:

a. Overseeing the day-to-day operations of the organisation, ensuring staff achieve their primary responsibilities

b. Functional management of all clinical and administrative staff

c. Direct line management of the following staff: Deputy Practice Manager, Admin and Reception staff, Nurse, HCA and Salaried GPs.

d. Managing the recruitment and retention of staff; [develop, implement and embed an effective succession plan]

e. Key liaison with Primary Care Network, the PCN Manager and any ARRS staff who provide a supporting service at the organisation

f. Ensuring that all staff undertake a robust induction process, including staff employed via the PCN

g. Establishing, reviewing and regularly updating job descriptions and person specifications ensuring all staff are legally and gainfully employed

h. Developing, implementing and embedding an effective staff appraisal process

i. Implementing effective systems for the resolution of disciplinary and grievance issues

j. Maintaining an effective overview of and ensuring compliance with HR legislation

k. Ensuring all staff have the appropriate level of training to enable them to carry out their individual roles and responsibilities effectively

l. Managing the financial elements of the organisation, including budgets, bank accounts, accounting systems, petty cash, etc. seeking to maximise income and reduce expenditure in conjunction with the partners

m. Maintaining an effective liaison with the accountant, overseeing organisation accounts, ensuring year end figures as presented.

n. Briefing partners on all financial matters, including forecasting

o. Managing and processing partners drawings, PAYE and pensions for practice staff

p. Ensuring the organisation has appropriate insurance cover

q. Developing, implementing and embedding an efficient business resilience plan (BRP)

r. Managing contracts for services, , cleaning, gardening, window cleaning etc.

s. Managing the procurement of organisation equipment, supplies and services

t. Coordinating the reviewing and updating of all organisation policies and procedures

u. Leading change and continuous improvement initiatives; coordinating all projects within the organisation

v. Coordinating and leading the compilation of organisation reports and the practice development plan (PDP)

w. Ensuring the team reaches QOF targets (supported by the nursing and administrative leads)

x. Adopting a strategic approach to the management of all patient services matters

y.Developing, implementing and embedding an effective communication strategy (internal and external)

z. Ensuring the organisation maintains compliance with its NHS contractual obligations

aa. Actively encouraging and promoting the use of patient online services

bb. Publishing communications for internal and external use such as an organisation newsletter on a quarterly basis

dd. Maintaining the organisation and NHS choices websites

ee. Liaising at external meetings as required

ff. Marketing the practice appropriately

gg. Managing/supporting the management of the Patient Participation Group

hh. Effectively managing/supporting the management of all complaints in line with current legislation and guidance

ii. The management of the premises, including leading on health and safety aspects such as risk assessments and mandatory training

jj. Managing the organisation IT system, delegating staff to act as administrators

kk. Ensuring compliance with IT security and IG

ll. Coordinating the organisation diary, ensuring meetings are scheduled appropriately

In addition to the primary responsibilities, the manager may berequested to:

a. Deputise for the Partners at internaland external meetings

b. Act as the primary point of contact forNHS(E), ICB, community services, suppliers and other external stakeholders

c. Partake in audit as requested by theaudit lead

Person Specification

Qualifications

Essential

Good standard of education with excellent literacy and numeracy skills.

Desirable

Educated to degree level in healthcare or business Leadership and/or management qualification AMSPAR Qualification

Experience

Essential

Experience of working with the general public. Experience of managing accounting procedures including budget and cash flow forecasting. Experience of working in a healthcare setting. Experience of managing large multidisciplinary teams. Experience of performance management including appraisal writing, staff development and disciplinary procedures. Experience of successfully developing and implementing projects. Experience of workforce planning, forecasting and development.

Desirable

NHS/Primary Care General Practice experience. Relevant Health and Safety experience

Skills, Personal Qualities and Other Requirements

Essential

Ability to exploit and negotiate opportunities to enhance service delivery. Excellent communication skills (written, oral and presenting). Strong IT skills Excellent leadership skills Strategic thinker and negotiator Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment. Effective time management (planning and organising). Ability to network and build relationships. Proven problem solving and analytical skills. Ability to develop, implement and embed policy and procedure. Ability to motivate teams, enhance morale and maintain a positive working environment, including team building. Polite and confident. Flexible and cooperative. Excellent interpersonal skills Motivated and proactive Ability to use initiative and judgement. Forward thinker with a "solutions" focused approach. High levels of integrity and loyalty. Sensitive and empathetic in distressing situations. Ability to work under pressure Confident, assertive and resilient Flexibility to work outside core office hours. Disclosure Barring Service (DBS) check To be discreet and always maintain confidentiality Full UK driving licence.

Desirable

Clinical System user skills (EMIS Web)

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