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Client Services Administrator

4 months ago

Winnersh, United Kingdom Ardonagh Advisory Full time

Client Services Administrator – Winnersh - ARD987807
Salary: £20,000 to £23,000 (Depending on experience)
 

Do you have Customer Service and Administration experience?
 

We have an exciting opportunity to join our warm and welcoming team either in our office or on a hybrid basis (once probation is complete).
 

Our Client Services Administrators are a key part of our business, speaking to our customers on non-advised queries and ensuring we understand their needs and provide a service that exceed their expectations and retain their loyalty. We strive to provide a market-leading customer experience, and that’s driven by you.
 

Our people share a common mindset that sets us apart. Our Client Services Administrators are engaging, positive, they listen, they are receptive to what our customers want, they are adaptive, hardworking team-players, and they build trusted relationships with colleagues, customers, and insurer partners.
 

You will be joining an established, friendly and experienced team who will be able to provide support in order for you to succeed within your role.
 

Responsibilities
 

Be the first point of contact for day to day administration from clients, providers and other internal and external sources. Independently respond to queries from both clients and insurers in a pro-active manner, meeting agreed SLAs and keeping all parties updated. Co-ordinate administration of schemes, including invoicing, membership data, claims data & communication material. Ensure that any correspondence received and issued is checked for discrepancies and challenge as appropriate. Ensure that client records and in-house system is always kept up to date. Attend internal and external meetings with Insurers and product training as required. To ensure compliance with local procedures, customer service standards and financial and Industry compliance regulations and legislations.

Essential criteria
 

Previous administration experience Excellent verbal and written communication skills Strong organisational and time management skills Strong Microsoft package ability Proven ability to adapt to change Proven team player Delivers a high level of customer service Willingness to develop Customer centric approach Efficient and reliable

In return you will be welcomed and supported by our Ardonagh family, with opportunities to learn and grow your career. You will also be joining an organisation that cares about you as a person and your wellbeing. Some of the other benefits are:

Holiday entitlement of 26 days plus bank holidays Opportunity to progress your career across the entire Ardonagh family Pensions scheme for when you feel it’s time to retire 24-hour support for physical and mental wellbeing 1 days paid volunteering day to give back to our communities The Spotlight Awards, where we shine a light on the brightest talent across our group

We offer genuine potential for both personal and professional development, come and be part of our story and help us shape our future.