Ford Pro Quality Support Engineer

1 month ago

London, United Kingdom Ford Motor Company Full time

Ford Pro is a global business unit within Ford dedicated to enhancing commercial customer productivity. Ford Pro provides a comprehensive suite of work-ready vehicles, products, and services for virtually every profession, supported by technology and designed for maximum uptime. Serving as a genuine one-stop solution, it offers an extensive range of electrified and internal combustion vehicles that integrate smoothly into the Ford Pro ecosystem. This ecosystem is designed to help customers’ businesses flourish today and in the new era of electrification, encompassing Vehicles, Charging, Servicing, and Intelligence (Telematics/Data).

Reporting to the Europe Quality Lead at Ford Pro, the Ford Pro Quality Support Engineer (L2) is tasked with addressing and resolving technical issues that affect the Ford Pro Charging and Intelligence solutions, which in turn impact the customer’s ability to utilise the solution effectively for business and fleet optimisation. Your responsibilities will include triaging and pinpointing the underlying technical issues within specified Service Level Agreements (SLAs) and collaborating with engineering, field teams, or vendors to swiftly resolve issues that affect customers.

We are in search of talented individuals to join the Ford Pro team and contribute significantly to providing a smooth customer experience across Ford Pro’s European markets.

Joining our expanding organisation, you will play a pivotal role in creating a comprehensive solution aimed at helping our customers enhance uptime and productivity, whilst simplifying complexity and reducing ownership costs. Becoming a part of the Ford Pro team means you will enjoy all the benefits, rewards, and development opportunities expected from a diverse global leader. You will join a team that is at the forefront, with innovative solutions and reliable products - always ready to advance further.


Requirements

Bachelor’s degree or equivalent. Strong problem-solving skills enabling quick diagnosis and rectification of faults. Experience in using standard Office tools (Outlook, Excel, Word, PowerPoint, . Experience with collaboration tools and IT ticketing systems such as JIRA, SharePoint and Salesforce. Excellent communication skills, both verbal and written. Additional language skills would be advantageous, in addition to fluent English (verbal and written), ., French, German, Italian, etc.

Preferred:

Experience in the E-Mobility sector with prior involvement in EV charging infrastructure. Experience in working with automotive components and understating of electrical architecture.  Understanding of vehicle connectivity and cloud computing. 

 any form of less favourable treatment or harassment on the grounds of race, religion or belief, sex, marriage and civil partnership, pregnancy and maternity, age, sexual orientation, gender reassignment or disability.

Location: Hybrid role but required 1-3 days per week in the office. 


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