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Sales Associate

5 months ago

Edinburgh, United Kingdom Next Full time

Job Purpose

To act as a brand ambassador and deliver an exceptional customer experience that supports in achieving

personal goals and exceeding store targets.

Primary Responsibilities

● Deliver an exceptional customer experience that follows the customer through their journey within

the store

● Engage with customers to identify their needs and provide appropriate product recommendations

● Provide the brand bra fit experience, ensuring the customers need are met and additional products

are suggested where appropriate

● Participate in sales targets with management and tracking performance towards the set goals

● Understand and execute store merchandising standards, recovering and replenishing stock where

needed

● Operate the till system ensuring all customer transactions are processed accurately, efficiently and

services levels are maintained throughout

● Play an active role in loss prevention within the store, identify and notifying management of any

stock that may be fault and/or have gone missing

● Adhere to all health and safety policies and procedures at all times

● Participate in training programmes and engage with in store initiatives

Skills and Experience

● A passion for customer service and an enthusiasm for creating a personal experience for each and

every customer

● A great communicator who is always looking for ways to help customers and other team members

● Calm and efficient approach to supporting customers, especially during busy periods

● Goal oriented with a passion for working towards, achieving and exceeding targets

● A team player who is flexible, supportive and contributes to a positive working environment for all

team members

● Excited by change and a varied and fast-paced work environment

● An openness for learning new things and developing service skills, product knowledge and

behaviours in an ever changing retail environment