Client Support Executive

2 months ago

Bury, United Kingdom Car Benefit Solutions Full time

Driver Development is a busy sales orientated and customer centric environment delivering high quality service to customers, selling CBS products to achieve the department vision of placing every eligible employee in a CBS vehicle. The main purpose of the job is to support the growth strategy in the automotive division by identifying and capitalising on opportunities to increase levels of business and servicing the client’s needs in line with contractual commitments.

About Us

At Car Benefit Solutions, we specialise in providing Employee Car Ownership Schemes and other customised car schemes, such as salary sacrifice. With support from leading motor manufacturers and managed by our dedicated team at CBS, our schemes are thoughtfully designed to bring benefits to both employers and employees.

We have a strong reputation in the Automotive and Corporate sectors. We are proudly recognised as a 3-star World Class best company to work for, ranked 3rd in the Business Services sector. Additionally, we are among the top 25 employers in the Northwest region. Our commitment to our people is further exemplified by our Gold status as Investors in People and We Invest in Wellbeing.

The salary for this role is £25,000 per annum plus £3,663 bonus incentive (split quarterly). The working hours are 35 hours per week, from Monday to Friday. This is a hybrid working position with 3 days per week in the office and 2 days working from home. As we have a comprehensive induction plan, the expectation of office attendance in the first month will be greater.

Requirements

  • Managing key customer relationships with an objective to make them ambassadors and promoters of CBS and its products.
  • Provide direction and support for our customers to manage their CBS schemes effectively throughout the quote, order and delivery process.
  • Administer quotations where necessary, demonstrating impeccable attention to detail and adhering to specific processes required for that client.
  • Meet agreed SLAs, ensuring that accountability is taken at all stages of the process within the required timescales and actions are delivered to a high standard.
  • Communicate with our customers at the end of contract to encourage the renewal of their scheme vehicles.
  • Undertake a range of essential administrative activities for new and existing customers.
  • Collaborate and support all team members as and when required in accordance with department and business objectives.
  • Represent CBS in a professional and positive manner, displaying pride in our products and services and aligning all actions and behaviours to the Core Values.

Qualifications

  • 5 GCSEs grades A-C including English and Mathematics

Skills, Knowledge & Attributes

Essential

  • Strong and effective communication and interpersonal skills
  • Strong IT skills MS Office and internal software
  • Strong Numeracy skills
  • Attention to detail and a methodical problem solver 
  • The ability to analyse and research information
  • A proven track record in the development of external client relationships and the delivery of excellent service
  • Ability to manage and prioritise own workload through effective organisation skills
  • Ability to work well in a team as well as taking initiative
  • Professional approach to all endeavours
  • Results orientated with the drive to achieve individual and team based target
  • Flexibility and adaptable approach to work
  • A self-motivated and driven achiever
  • Ability to work in line with CBS Core Values of pride, integrity, accountability, continuous improvement and enjoyment

Desirable

  • Previous administration experience in a sales role.

Please note as part of our pre-employment checks, all successful applicants must undergo a standard DBS check prior to starting employment.

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