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Customer Service Co-ordinator

4 months ago

Hook, United Kingdom Tate Full time

Customer Service Representative (Order Processing)

Hook, Hampshire, Hybrid Role (Initially Office-based)

Contract (6 months) with potential for permanent position

Job Description:

We are looking for a Customer Service Representative to join a social team, focusing on order processing and handling customer enquiries related to stock delivery and product whereabouts for technical products. This role will initially be office-based during a training period, then transition to a hybrid model with 3 days in the office and 2 days from home.

Key Responsibilities:

  • Process customer orders and ensure timely delivery of stock.
  • Handle customer enquiries regarding product delivery status and whereabouts.
  • Provide technical product support to customers over the phone or via email.
  • Maintain accurate records of customer interactions and transactions.
  • Collaborate with internal teams to resolve customer issues efficiently.

Requirements:

  • Previous experience in a customer service role in a similar office environment is preferred.
  • Strong communication skills, both written and verbal.
  • Ability to multitask and prioritise workload effectively.
  • Comfortable using computer systems and software for order processing and customer management.
  • A proactive and positive attitude with a willingness to learn.

Additional Information:

This is a hybrid role, with initial office-based training. The contract is for 6 months with the potential for a permanent position for the right candidate. We welcome applications from individuals with relevant experience or those looking to start their career in customer service and order processing. Training will be provided for the right person.

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.