Practice Manager

Job summary

Dueto the retirement of our Practice Manager, Park Street Surgery (formerly Dr Ingram & Partners) have anexcellent opportunity for Practice Manager, a highly motivated individual with a strong passionfor the position. The practice is looking for a dedicated individual preferablywith primary care experience.

About us

ParkStreet Surgery is a well-established dispensing practice with a semi-rural population,nestled in the centre of the beautiful North Yorkshire city of Ripon. We have alist size of 7600 patients. Ripon is a peaceful and friendly city, withexcellent access to well-respected schooling, the Yorkshire Dales, and the A1.

Main duties of the job

Main duties of the job

To manage and coordinate all aspects of practice functionality, motivating and managing staff, optimising efficiency and financial performance, ensuring the practice achieves its long-term strategic objectives in a safe and effective working environment.

The practice manager will, through innovative ways of working, quality and continuous improvement, confidentiality, collaborative working, service delivery and learning and development, ensure the practice complies with CQC regulations.

About us

Park Street Surgery are: -

- Supportive:

We are an experienced training practice. Our practice manager has regular meetings with all our practice teams. We take pride in supporting staff to develop their roles.

-Outward looking:

One of our partners is the Clinical Director of Ripon and Masham PCN, of which we are member, and an active member of the Local Medical Committee. We have a good understanding of the landscape in which we are operating, and we are responsive to it.

-Innovative:

We embrace change. One of our partners works for a technology company that supports our practice, and other practices, to maximise the safety and efficiency of clinical systems.

-A caring and a close-knit team:

The practice clinical team consists of 5 partners, 2 salaried GPs, an ACP, 3 Practice Nurses, 3 HCA's and ARRS staff. The Practice manager and clinical team are well supported by a structured team covering all Finance, Governance, Reception/ Dispensary and Secretarial/Administrative duties.

Most of our staff have been at the practice for several years. We have an annual Summer and Christmas party, as well as many social events throughout the year. We have a daily coffee break and are a Park Run Practice.

We have robust governance structures in place,a formal practice meeting every week attended by clinicians and managers, covering monthly safeguarding, palliative care, learning and significant events.

Job description

Job responsibilities

Primary responsibilities

Thefollowing are the core responsibilities of the Practice Manager There may be,on occasion, a requirement to carry out other tasks. This will be dependentupon factors such as workload and staffing levels.

ThePractice Manager is responsible for:

1.Overseeing the day-to-day operations of the practice,ensuring staff achieve their primary responsibilities.

2.Overseeing and authorising practice finances inconjunction with the Finance Officer.

3.Functional management of all clinical andsupport staff.

4.Direct line management of the salaried GPs, ACP,Senior Nurse, Finance Officer, Business Support Officer, Safeguarding &Care Coordinator and all Reception/Dispensary, Admin and Facilities staff.

5.Annual leave booking and cover arrangements forclinicians.

6.All aspects of HR management including:

Managing therecruitment and retention of staff. Reviewing and updatingjob descriptions and person specifications. Implementing effectivesystems for the resolution of disciplinary and grievance issues Maintaining aneffective overview of and ensuring compliance with HR legislation

7.Ensuring all staff have the appropriate levelof training to enable them to conduct their individual roles andresponsibilities effectively.

8. Ensuring the practice has appropriate insurancecover.

9. Maintaining an effective business continuityplan.

10.Coordinating the reviewing and updating of allpractice policies and procedures

11.Leading change and quality improvementinitiatives and coordinating all projects within the practice.

12.Coordinating and leading on the practicedevelopment plan (PDP).

13. Ensuring the team reach QOF targets (supportedby the nursing and administrative leads).

14. Adopting a strategic approach to the managementof all patient services matters.

15.Maintaining effective communication, developing,implementing and embedding an effective communication strategy (internal andexternal)

16.Ensuring the practice maintains compliance withits NHS contractual obligations.

17.Liaising at external meetings as required

18.Marketing the practice appropriately

19 Effectively managing/supporting the managementof all complaints in line with current legislation and guidance

management, maintenance and improvement ofthe premises, including health and safety aspects such as risk assessments andmandatory training.

21.Managing the practice IT system, approvingaccess and delegating staff to act as administrators.

22. Ensuring compliance with IT security and IG andnotification of data Ensuring the practice maintains compliance withits NHS contractual obligations.

Secondary responsibilities

Inaddition to the primary responsibilities, the Practice Manager will be requiredto:

1.Act as the primary point of contact for NHS(E),ICB, PCSE, community services, suppliers and other external stakeholders

2.Manage weekly practice structured meetings.

3.Approve purchases/bookings and online paymentsabove specific amounts.

4.Be the primary/administrator for all onlinesites used in the course of practice day to day business CQC, PCSE,TeamNet etc.

Disclosureand Barring Service Check

Thispost is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975and as such it will be necessary for a submission for Disclosure to be made tothe

Disclosureand Barring Service (formerly known as CRB) to check for any previous criminalconvictions.

Theideal candidate should be very well organized and possess exceptional peoplemanagement skills. They should also be highly flexible and capable ofeffectively negotiating and establishing positive interpersonal relationships.

Weseek individuals who are passionate about their work, possess excellentcommunication skills, and are committed to providing exceptional service to ourpatients. We look forward to welcoming the ideal candidate to our team.

Person Specification

Qualifications

Essential

Educated to degree level in healthcare or business

Desirable

Leadership and/or management qualification

Experience

Essential

Experience of working with the general public Experience of working in a healthcare setting Experience of managing large multidisciplinary teams Experience of performance management including appraisal writing, staff development and disciplinary procedures

Desirable

NHS/primary care general practice experience Relevant health and safety experience SystmOne and TeamNet Experience of successfully developing and implementing projects

Personal Qualities

Essential

Excellent organisational, communication and customer service skills Excellent leadership skills Able to deliver on performance targets. Polite, confident, pleasant & professional interpersonal manner, both on the telephone and in person Ability to actively listen, show empathy, and negotiate. High levels of integrity and loyalty Flexible and cooperative Excellent interpersonal skills Motivated and proactive Able to work on initiative & problem solving within own area of work. Forward thinker with a solutions focused approach Sensitive and empathetic in distressing situations Ability to work under pressure Assertive and resilient Ability to drive and deliver change effectively Ability to motivate teams, enhance morale and maintain a positive working environment Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment

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