Helpline Operator

Job overview

This post is a Fixed term/ Secondment for months to meet the needs of the service.

To manage administrative functions, providing comprehensive business support for the Rapid Diagnosis Clinic (RDC) service including the line management of all RDC admin staff. The post-holder leads the organisation, delivery and development of the administrative side of the Rapid Diagnosis Clinic Service within BCUHB. 

The post holder plans and prioritises his/her own workload, including long-term tasks in support of the RDC. Required to work without immediate referral to Senior Management. Expected to use own 
initiative and to problem solve effectively. 

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

This important service is for patients referred by their GP with vague but serious symptoms indicative of cancer. The aim is to evaluate patients promptly but effectively and with dignity, to enable a timely, definitive diagnosis to be found. The successful candidate for this role will manage all the non-clinical functions of the RDC service. 

If you are interested in applying for the secondment position, you must obtain permission from your current line manager prior to applying for this post.

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around ,, across North Wales . Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme.