Product Communications Manager

3 weeks ago

London, United Kingdom QA Higher Education Full time

The Role: Product Communications Manager
Location: London, Hybrid 1- 2 days in the office 
Contract: Full-time, Permanent, 37.5 Hours per week 
Salary: Competitive

About the role:

We are looking for an experienced Product Communication Manager who will develop an internal product communication strategy and create technical communication materials to maximize product understanding and usage. Working closely with the Product, Sales, Marketing, and Customer Success teams, they will ensure that product updates, features, and launches are communicated effectively and efficiently, both internally and externally.

A ‘day in the life’ of a Product Communications Manager:

Develop and maintain product documentation, including user guides, technical bulletins, release notes, FAQs, and in-app guides.
Create and manage product demos and webinars for internal education on product features and updates
Collaborate closely with the Product team to understand product updates, features, and launches. Provide necessary product information and materials to Sales, Marketing, Customer Success, and Support teams.Collaborate with Marketing teams to create product-focused content, such as blog posts, case studies, and whitepapers.

Your experience:

Minimum 3 years of experience in product marketing, product management, technical writing, UR/UX or a related field.Experience in creating and executing communications strategies and processes.Excellent writing and editing skills, with strong attention to detail. Strong project management skills, with the ability to prioritize and manage multiple projects simultaneously. 

Qualifications:

Ideally we would require a Bachelor's degree in marketing or equivalent, if not at least relevant experience in a similar role.

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