Clerical Officer

6 days ago

Colwyn Bay, United Kingdom Betsi Cadwaladr University Health Board Full time

Job summary

An exciting opportunity has arisen for a Clerical Officer/Receptionist to join the team at Colwyn Bay Hospital. The purpose of this post is to provide an efficient and comprehensive administrative and reception service to Colwyn Bay Hospital. The post holder will first point of contact for telephone communication. The post holder will work within the Colwyn Bay and Llandudno hospital administrative teams alongside the Site Administrator to provide a seamless administrative service to the Community Hospitals.

Main duties of the job

The successful candidate will be highly organised, dedicated to customer care and motivated to deliver a high quality service. There will be a need to work on ones own initiative but also as part of a team. It is essential that the candidate has a flexible approach to work to meet the demands of the service.

The ability to speak Welsh is essential for this post.

About us

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Job description

Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac

Person Specification

Qualifications

Essential

GCSE C or above or equivalent in English language or equivalent level of experience IT or Word processing qualification eg RSA or equivalent Welsh Speaker

Desirable

ECDL NVQ level 1 or equivalent in customer service

Experience

Essential

Experience of using a computer system (eg GP clinical IT system Previous experience of working in a reception / office environment Experience of working with the general public

Skills

Essential

Ability to input information onto a computer system with accuracy Ability to work in a busy environment and deal with a number of different tasks simultaneously Ability to communicate tactfully with patients Ability to resolve issues on the spot using own judgement Ability to multitask in a busy office environment

Knowledge

Essential

An understanding of confidentiality involved with post Knowledge of a range work procedures and practices

Personal Qualities

Essential

Well motivated Ability to work as part of an integrated team member without direct supervision Ability to determine own work load priorities Ability to work flexibly to meet the needs of the service

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