Conference and Banqueting Manager

4 weeks ago

Hayes, United Kingdom Sheraton Hotels & Resorts Full time

JOB SUMMARY

Directs and motivates team while personally assisting in providing high quality service based on requirements and standards. Monitors and controls financial and administrative responsibilities including asset protection. Provides clear and concise communications to everyone having ownership in the success of the event. Identifies training opportunities and plans a strategy to accomplish goals.

CANDIDATE PROFILE 

Education and Experience

• High school diploma or GED; 2 years experience in the event management, food and beverage, or related professional area.

CORE WORK ACTIVITIES

Managing Banquet Operations

• Projects supply needs for the department, china, glass, silver, buffet presentations, props).

• Applies knowledge of all laws, as they relate to an event.

• Understands the impact of Banquet operations on the overall success of an event and manages activities to maximize customer satisfaction.

• Adheres to and reinforces all standards, policies, and procedures.

• Maintains established sanitation levels.

• Manages departmental inventories and maintains equipment.

• Uses banquet beverage records to control liquor costs and manage the banquet beverage perpetual inventory.

• Schedules banquet service staff to forecast and service standards, while maximizing profits.

• Assists team in developing lasting relationships with groups to retain business and increase growth.

Participating in and Leading Banquet Teams

• Sets goals and delegates tasks to improve departmental performance.

• Conducts monthly department meetings with the Banquet team.

• Applies and continually broadens knowledge of food and wine pairings and cutting edge cuisine with emphasis on current event trends.

• Acts as a liaison to the kitchen staff.

• Leads shifts and actively participates in the servicing of events.

Ensuring and Providing Exceptional Customer Service

• Sets a positive example for guest relations.

• Interacts with guests to obtain feedback on product quality and service levels.

• Responds to and handles guest problems and complaints.

• Empowers employees to provide excellent customer service.

• Ensures employees understand expectations and parameters.

• Strives to improve service performance.

• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

• Reviews comment cards and guest satisfaction results with employees.

Conducting Human Resources Activities

• Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures.

• Observes service behaviors of employees and provides feedback to individuals.

• Monitors progress and leads discussion with staff each period.

• Participates in the development and implementation of corrective action plans.

• Reviews quarterly Meeting Planner Survey results and participates in the development and implementation of corrective action to address service challenges; focuses on continuous improvement of guest satisfaction.

• Attends and participates in all pertinent meetings.

  • Catering & Banqueting Associate

    2 days ago

    Hayes, United Kingdom Marriott International, Inc Full time

    **Job Number** 23203043 **Job Category** Food and Beverage & Culinary **Location** London Heathrow Marriott Hotel, Bath Road, Hayes, United Kingdom, United Kingdom VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Complete closing duties, including storing all reusable goods, breaking...

  • Catering & Banqueting Associate (Casual)

    2 days ago

    Hayes, United Kingdom Marriott International, Inc Full time

    **Job Number** 23203054 **Job Category** Food and Beverage & Culinary **Location** London Heathrow Marriott Hotel, Bath Road, Hayes, United Kingdom, United Kingdom VIEW ON MAP **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Complete closing duties, including storing all reusable goods, breaking...

  • Culinary Academy Apprenticeship at London Heathrow

    3 days ago

    Hayes, United Kingdom Marriott International, Inc Full time

    **Job Number** 24056246 **Job Category** Administrative **Location** London Heathrow Marriott Hotel, Bath Road, Hayes, United Kingdom, United Kingdom VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **Join our Culinary Academy as an Apprentice!** No Kitchen experience? No Problem. Our...

  • Culinary Academy Apprenticeship at Sheraton Skyline

    3 days ago

    Hayes, United Kingdom Marriott International, Inc Full time

    **Job Number** 24056253 **Job Category** Administrative **Location** Sheraton Skyline Hotel London Heathrow, Heathrow Airport Bath Road, Hayes, England, United Kingdom VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **Join our Culinary Academy as an Apprentice!** No Kitchen experience? No...

  • Customer Experience Supervisor

    4 days ago

    Hayes, United Kingdom Trafalgar Entertainment Full time

    **JOB DETAILS**:*** **Job reference** REQ00825 **Date posted** 05/02/2024 **Application closing date** 19/02/2024 **Location** Hayes **Salary** £27,000 per annum **Package** **Contractual hours** 40 **Basis** Full time **Job category/type** Front of House **Job description** **ABOUT TRAFALGAR THEATRES** **Trafalgar Theatres** is the...

  • Sous Chef-Junior

    5 days ago

    Hayes, Greater London, United Kingdom Marriott International Full time

    Job Number Job Category Food and Beverage & CulinaryLocation London Heathrow Marriott Hotel, Bath Road, Hayes, United Kingdom, United Kingdom VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYEntry level management position that focuses on successfully accomplishing the daily objectives in the kitchen. Assists...

  • Sous Chef-Junior

    5 days ago

    Hayes, Greater London, United Kingdom Marriott Full time

    Job Number Job Category Food and Beverage & CulinaryLocation London Heathrow Marriott Hotel, Bath Road, Hayes, United Kingdom, United KingdomSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYEntry level management position that focuses on successfully accomplishing the daily objectives in the kitchen. Assists in leading...

  • Culinary Academy Apprenticeship at Sheraton Skyline

    5 days ago

    Hayes, United Kingdom Marriott International Full time

    Job Number 24091593Job Category AdministrativeLocation Sheraton Skyline Hotel London Heathrow, Heathrow Airport Bath Road, Hayes, England, United Kingdom VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementJoin our Culinary Academy as an Apprentice! No Kitchen experience? No Problem. Our Culinary apprentices start...

  • Culinary Academy Apprenticeship at Sheraton Skyline

    5 days ago

    Hayes, United Kingdom Marriott Full time

    Job Number 24091593 Job Category Administrative Location Sheraton Skyline Hotel London Heathrow, Heathrow Airport Bath Road, Hayes, England, United Kingdom Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management Join our Culinary Academy as an Apprentice! No Kitchen experience? No Problem. Our Culinary...

  • Account Manager Aviation Recruitment

    3 days ago

    Hayes, United Kingdom Internal C60 Full time

    **Account Manager | Aviation Recruitment** **Location: Hayes, West London** **Salary: DOE £35,000 - £38,000 pa + bonus and benefits** Here at Carbon60 we have a strong track record of successfully partnering with airlines over the last 35 years; we love aviation and it loves us back. This year, we have seen the world slowly return to normal and we...

  • Pa to Headteacher

    4 weeks ago

    Hayes, United Kingdom Parkside Office Professional Full time

    PA to Headteacher Office based role Working term time and 3 weeks out of the school holidays. 35-36 working hours per week hours 9.00am to 4.00pm but start and end times can be negotiable. The PA to the head teacher's will be required to: - Ensure that the headteacher is fully supported in all aspects of their work including confidential matters. -...

  • Office Admin

    1 month ago

    Hayes, United Kingdom Blue Agile Services Ltd Full time

    **Responsibilities**: - Respond to inquiries in a timely manner - Organize company events and conferences - Conduct market research, negotiate with suppliers, and order company essentials as instructed - Manage correspondence, complaints, and queries - Prepare letters, presentations, and reports - Maintain office administrative systems - Attend meetings...

  • Senior Office Administrator

    4 days ago

    Hayes, United Kingdom Blue Agile Services Ltd Full time

    BAS is hiring an experienced Office Administrator to help with planning, organising and supervising a team of clerical staff. This is a fantastic opportunity for those looking for a job in events and IT field. Responsibilities typically include: - Organising company events or conferences - Market research, communication, negotiation, and ordering company...

  • Joinery Project Manager

    3 days ago

    Hayes, United Kingdom Bennett and Game Recruitment LTD Full time

    Our client a specialist joinery and carpentry contractor, based near Hayes, are currently seeking a Joinery Project Manager to join them due to continued growth. The successful Joinery Project Manager will be working on a variety of projects alongside side Main Contractors and Developer, predominately within the hospitality, retail and residential sector....

  • Joinery Project Manager

    2 hours ago

    Hayes, United Kingdom Bennett and Game Recruitment LTD Full time

    Our client a specialist joinery and carpentry contractor, based near Hayes, are currently seeking a Joinery Project Manager to join them due to continued growth. The successful Joinery Project Manager will be working on a variety of projects alongside side Main Contractors and Developer, predominately within the hospitality, retail and residential sector....

  • Joinery Project Manager

    12 hours ago

    Hayes, United Kingdom Bennett and Game Recruitment LTD Full time

    Our client a specialist joinery and carpentry contractor, based near Hayes, are currently seeking a Joinery Project Manager to join them due to continued growth. The successful Joinery Project Manager will be working on a variety of projects alongside side Main Contractors and Developer, predominately within the hospitality, retail and residential sector....

  • Joinery Project Manager

    4 days ago

    Hayes, United Kingdom Bennett and Game Recruitment LTD Full time

    Our client a specialist joinery and carpentry contractor, based near Hayes, are currently seeking a Joinery Project Manager to join them due to continued growth. The successful Joinery Project Manager will be working on a variety of projects alongside side Main Contractors and Developer, predominately within the hospitality, retail and residential sector....

  • Business Development Executive

    1 month ago

    Hayes, United Kingdom Lexmark Legal Full time

    **Requirements**: Business Development Executives are responsible for a variety of duties related to attracting new customers and retaining existing business. Their duties and responsibilities include: - Researching businesses, individuals and industry trends to identify potential new clients and markets and ways to serve existing clients better - Preparing...

  • Chef de Partie

    4 weeks ago

    Hayes, United Kingdom Marriott Hotels Resorts Full time

    JOB SUMMARY Assists the Sous Chef in ensuring the quality, consistency and production of areas of responsibility in kitchen. Exhibits culinary talents by personally performing tasks while leading the staff and managing all food related functions. Works with team to improve guest and employee satisfaction while maintaining the operating budget. Must ensure...

  • Sales Assistant

    1 month ago

    Hayes, United Kingdom FBP Group LTD Full time

    **!!!! IMMEDIATE START !!!!** Stuck in a job & just not progressing? Wanting a more Fun & Sociable environment? Do you need a job that's flexible with your schedule that provides no limit to your earnings instead of a basic hourly pay? Look no Further!! FBP Group LTD is a premier Direct-Marketing company working with **BIG **name brands to introduce...