Casual Bar and Waiting Staff

1 month ago

Great Yarmouth, United Kingdom Arena Racing Company Full time

Great Yarmouth Racecourse are now looking to increase their front of house teams with enthusiastic and friendly bar and waiting staff. 

The successful applicant will be offered work on the following dates:

Wednesday 12 June

Thursday 13 June

Friday 28 June

Thursday 04 July

Wednesday 10 July

Wednesday 17 July

Thursday 25 July

Tuesday 30 July

Wednesday 07 August

Thursday 08 August

Monday 19 August

Sunday 25 August

Tuesday 17 September

Wednesday 18 September

Thursday 19 September

Monday 07 October

Tuesday 15 October

Tuesday 22 October

There will be additional shifts available for events, but this is predominantly a casual race day role.

No experience is necessary.

RESPONSIBILITIES:

Serve all customers in an efficient, professional and courteous manner at all times. Ensure guests receive the highest standard of customer service at all times. Be able to advise guests on all products available within the venue. To promote a happy and welcoming atmosphere within the venue. To work both alone or as part of a team being responsible ensuring that all guests needs are met to the highest possible standard. Maintain stock levels and rotation within work and storage areas in order to avoid waste and assist with stocktaking. Ensure the work area is adequately stocked with glassware, ice, condiments and other appropriate sundries in line with predetermined stock levels and business need. Laying up and preparing restaurants/boxes for the service of meals, tea, coffee and light refreshments To serve all guests efficiently with the correct food and beverage service knowledge, cleaning down and carrying out all necessary duties as required by your manager. Service of wine and other drinks from the bar as directed by your Management team. Keep the area of work and public areas clean and tidy before, during and after opening hours and to undertake cleaning duties as required – paying particular attention to Health and Safety and COSHH Guidelines. Ensure all orders are dispensed and correctly recorded and authorised for billing purposes. Ensure all orders are rung through the tills and payment obtained in line with prescribed Racecourse procedures. Ensure all tills are closed down in accordance with company procedures. Ensure that all temperature records are accurately kept along with other appropriate paperwork. Adhere to and follow all licensing policies and procedures. Handle cash, stock and equipment in a secure manner. Act as an information point for customers. Record wastage in line with venue procedures and dispose of rubbish in line with any onsite recycling initiatives. Adhere to Company policies and procedures. Undertake other reasonable duties in line with business demands.

SKILLS AND QUALITIES

Be smart, polite, professional and well presented at all times. Excellent verbal communication and customer care skills. Flexibility and adaptability. Demonstrate a passion for quality service and standards. Strong interpersonal skills – friendly, confident, outgoing. Strong numerical and literacy skill. The ability to handle difficult or conflict situations. The ability to adopt the values of Arena Racing Company. The ability to work with a smile on your face whatever the weather. To work with honesty and integrity. Experience working in a hospitality environment is preferred but not essential.

Working as a casual member of our casual catering team we are offering a casual role which will give you the freedom to pick and choose your hours. We have enough work to sustain any number of hours a week up to full time hours whilst offering you the flexibility to work around the rest of your life.

Our casual team receive various benefits whilst working for arc including meals on a race day and tickets to race meetings and other events across the group.

Being a member of the arc casual family does not restrict you to working at just Great Yarmouth Racecourse, if you want to gain experience in other venues there are many opportunities to do so.


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