Medical Receptionist

Job summary

The post holder will provide a high quality and responsivereception service to all patients ensuring that the reception runs efficientlyand in accordance with the practice requirements.

We pride ourselves on delivering the very best care to our patients and are committed to mentoring and developing our team to enhance our service.

Main duties of the job

As a Medical Receptionist you will support our patients in accessing healthcare professionals in a courteous and efficient way either in person or via the telephone.

This a busy and demanding role requiring excellent communication skills, attention to detail and an ability to work well under pressure.

General Duties To make appointments and book patients inwhen they arrive for an appointment in accordance with the practice appointmentsystem and to provide a helpful and friendly service to patients ensuring alsothat the reception area is tidy and welcoming.

To answer telephones promptly ensuring that all in-cominglines are covered at all times.

To comply with the practice protocol for the printing ofprescription requests and queries.

To comply with thepractice procedure for the registration of new patients, temporary patients,private patients and those seen as emergency or immediately necessary.

To comply with practice protocol for the collection of resultsfrom the hospital on a daily basis and advise patients of any action/advicerequested by the GP.

To comply with all relevant practice procedures,regulations and protocols and to maintain confidentiality at all times withparticular reference to patient records.

To liaise with the Office Manager and/or Practice Managerwhen required and follow instructions from them when necessary.

About us

Alma medical centre is looking to employ another medical receptionist to come and join our expanding team.

Job description

Job responsibilities

The position involves working in a busy team environment undertaking telephone work and carrying out various administrative duties. Duties will include dealing with patients over the phone and face to face, liaising with GP's and other healthcare professionals and undertaking a wide variety of daily administrative tasks in order to ensure the smooth running of all departments across the Practice. A commitment to adhering to strict confidentiality protocols is essential.

*Person Specification Candidates should, ideally, have worked in a similar role within the medical industry and must possess strong interpersonal and customer service skills. The ideal candidate will have the proven ability to undertake multiple tasks under pressure and possess an excellent telephone manner. Good communication skills and an ability to record detail accurately are also essential. The ability to speak Welsh is desirable, although not essential.

*Prospective candidates will need to demonstrate the following:

Good organisation and ability to prioritise effectivelySelf-motivation and commitment to a busy roleA can-do attitudeStrong IT skills including Word and Excel and OutlookSmart and presentable appearanceA calm and professional manner and an adaptable approach to workAbility to deal with a wide range of people in sometimes demanding and emotionally difficult situationsAbility to listen carefully, understand patient requirements quickly and record accuratelyGood team ethos and a commitment to working effectively as part of a wider multi-disciplinary teamAdherence to strict codes of confidentiality at all times

Person Specification

Qualifications

Essential

Good organisation and ability to prioritise effectively Self-motivation and commitment to a busy role A can-do attitude Strong IT skills including Word and Excel and Outlook Smart and presentable appearance A calm and professional manner and an adaptable approach to work Ability to deal with a wide range of people in sometimes demanding and emotionally difficult situations Ability to listen carefully, understand patient requirements quickly and record accurately Good team ethos and a commitment to working effectively

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