Workforce Manager

2 weeks ago

Slough, United Kingdom Ayvens Full time

At ALD Automotive | LeasePlan, we are always asking What's next in mobility.

Join our team and be part of a dynamic, exciting and engaging business, so we can discover What’s next together

Overview of role

The Workforce Manager role is designed to ensure we have the right resources available at the right time, enabling us to serve our customers efficiently and effectively. The role will be office based with occasional working from home offered.

  • Key conduit between the Demand Management Function and our Front-line teams. 

  • Ensure we connect to our customers when they need us by managing the daily workload, proportioning the right skills and resource to the right interaction channels so that customer queries are handled and resolved in a timely manner utilising the customer case data available.

  • Leads the prioritisation and allocation of daily cases, monitoring progression and communicating effectively with management teams to enable them to have effective performance conversations and make customer led decisions on a short-medium term basis

Areas of Responsibility

  • Collaborating with the Planning Managers to analyse customer case age profiles, open case reports and staffing reports, creating comprehensive daily work schedules for front line teams.

  • Supporting Team Managers with the daily communication and allocation of work to indirect and offshore teams, providing updates on the prior day progress and completion rates.

  • Reducing resource wastage by foreseeing when the allocation of work or customer contact is running low, making recommendations and adjustments to balance customer contact and case completion effectively.

  • Utilising contact channel wall boards combined with regular floor-walking to support the optimisation of performance.

  • Acting as the receiver of specific case analysis reports, identifying duplicates, unqualified cases and potential non-responder aged cases, and taking ownership in the reduction of case inaccuracy for improved data and SLA precision.

  • Supporting with wider follow up of customer case progression where different tasks sit across more than one team. 

  • Providing feedback and suggested future solutions on the required control of queue and case management where the customer journey is impacted.

Role Requirements

  • Excellent organisation and time management skills.

  • Strong attention to detail.

  • A passion for data analysis and storytelling.

  • Excellent interpersonal relationships with the ability to communicate effectively with a variety of stakeholders across different management levels.

  • Problem solving capabilities.

  • Proficient in the use of Microsoft Excel

  • Confident in the presentation of both written and verbal explanations.

  • Confidence to constructively challenge and influence business decisions when required

  • Strong leadership mindset, to support making decisions and driving performance through others

  • Confidence when liaising with internal colleagues at any level

  • Ability to work with changing priorities

  • Strong work ethic and personal leadership

Technical Capabilities

As with any new role, we don’t expect the successful candidate to be mastering our reporting suites or be fully trained on our systems and processes, these can all be trained. What we are looking for is an energetic and charismatic communicator with an analytical mindset who enjoys spotting problem trends within performance data and finding innovative solutions for resolution.

Desired Previous Experience

  • Strong communication skills with the ability to effectively communicate with all levels of the organization.

  • Confidence to constructively challenge and influence business decisions when required.

  • Excellent analytical skills with the ability to interpret and present data in an engaging and meaningful way to various stakeholders (from colleagues and peers right the way through to board level).

  • The ability to build rapport with customers, colleagues, peers and stakeholders across the business and its brands.

  • The drive to take the initiative for learning and increasing your own knowledge

  • Customer facing experience

  • Data analysis experience

  • Improvement cycle (e.g. Lean Six Sigma)

In exchange we are offering a competitive benefits package and salary between £30,000 and £35,000 depending on experience.

  • Director - Global Contingent Workforce Program Lead (f/m/d)

    4 weeks ago

    Slough, United Kingdom Lonza Full time

    Today, Lonza is a global leader in life sciences operating across three continents. While Lonza works in science, there’s no magic formula to how they do it. Their greatest scientific solution is talented people working together, devising ideas that help businesses to help people. In exchange, they let their people own their careers. Their ideas, big and...

  • Area Sales Manager

    6 days ago

    Slough, United Kingdom Rostan Recruitment Full time

    Our client, a global leader in flexible workspace provision is looking for an **Area Sales Manager** to join their rapidly growing and enthusiastic team based in a central Slough location. **Job Requirements** Out bound Business development Receiving enquiries from new customers via the sales hub Welcoming new customers into the workspaces and advising...

  • Digital HR Transformation Manager

    1 week ago

    Slough, United Kingdom TALENT FORTE LIMITED Full time

    **Digital HR Transformation Manager 6-month contract** **Slough, Berkshire (Hybrid)** Working for a FTSE 100 FMCG company, you will be involved in managing complex HR Transformation programs/workstreams to design, develop and implement the new employee experience, HR Operating Model and Digital HR solutions. Overview: - Manage and execute a program plan...

  • MEP Construction Manager

    1 month ago

    Slough, United Kingdom Laing O'Rourke Full time

    Do you have experience in delivering high value MEP projects? Are you leader who can adapt, listen and effectively manage and support their team? Would you like to be exposed to some of the most exciting and inspiring construction projects? Then Crown House technologies could be the company for you… We are looking for an experienced mep...

  • Commissioning Manager

    5 days ago

    Slough, Berkshire, United Kingdom Salter Grange Full time

    Salter Grange is partnering with an innovative international Engineering company specialising in Mission-Critical projects across Europe and beyond recruiting a Senior Commissioning Manager to join a busy and performing division of the company. Our client operates in diverse sectors such as data centers, pharmaceuticals, healthcare, and semiconductors. ...

  • Commissioning Manager

    14 hours ago

    Slough, Berkshire, United Kingdom Salter Grange Full time

    Job Description Salter Grange is partnering with an innovative international Engineering company specialising in Mission-Critical projects across Europe and beyond recruiting a Senior Commissioning Manager to join a busy and performing division of the company. Our client operates in diverse sectors such as data centers, pharmaceuticals, healthcare, and...

  • Commissioning Manager

    6 days ago

    Slough, Berkshire, United Kingdom SalterGrange Full time

    Senior Commissioning Manager - Data Centre Europe & UK Construction Recruiter Connecting Top 20% of Mission Critical Candidates with Industry-Leading Companies Salter Grange is partnering with an innovative international Engineering company specialising in Mission-Critical projects across Europe and beyond recruiting a Senior Commissioning Manager to...

  • Dual Fuel Smart Meter Engineer £37,600 Basic

    6 days ago

    Slough, United Kingdom Search Consultancy Full time

    Position - Dual Fuel Smart Meter Engineer (£37,600 basic - OTE £50,700) Permanent Role Location - Slough Basic Salary - £36,000 + £1,600 attendance bonus + Fit scheme - OTE £50,700 Fit Bonus - £12 per meter after and including meter 5 Hours per week - 42.5 What's in it for you? - Working on a big 6 portfolio with associated density and longevity. -...

  • Project Coordinator

    4 weeks ago

    Slough, United Kingdom Circet Ireland & UK Full time

    Location- Slough- Discipline: - Administration- Job ref: - 005366- Published: - about 4 hours agoCircet are currently recruiting for an experienced Project Coordinator. The Project Coordinator will be a dedicated member of the project team, adhering to procedures, focused on producing the best quality service, being highly productive and mindful of...

  • Senior Vehicle Maintenance Technician

    4 weeks ago

    Slough, United Kingdom Fedex Ground Full time

    Position Summary:Our Vehicle Maintenance Unit requires highly organised, detail conscious and self-motivated individual to join the team as a Senior Vehicle Maintenance Technician. Hours:40 per week.Shifts:Monday to Friday - 6.45am to 15.15pm.Salary: £19.34 per hour base salary + Geographical Enhancement.We believe that our strengths come from our...

  • Senior Vehicle Maintenance Technician

    4 weeks ago

    Slough, United Kingdom FedEx Full time

    Position Summary: Our Vehicle Maintenance Unit requires highly organised, detail conscious and self-motivated individual to join the team as a Senior Vehicle Maintenance Technician. Hours:  40 per week. Shifts:  Monday to Friday - 6.45am to 15.15pm. Salary: £19.34 per hour base salary + Geographical Enhancement. We believe that our strengths...

  • Lead for Research, Innovation

    1 month ago

    Slough, Berkshire, United Kingdom Michael Page (UK) Full time

    The company is a well-established entity in the life science industry with a significant workforce spread across the globe. It specialises in the research, development, and manufacture of high-quality products that contribute to improving health and well-being. The company is headquartered in Slough and is recognised for its commitment to innovation and...

  • Supervisor

    4 weeks ago

    Slough, United Kingdom Circet Ireland & UK Full time

    Location- Slough- Discipline: - Commercial- Job ref: - 005365- Published: - about 4 hours agoCircet UK are looking for an experienced Civils Supervisor with knowledge of civils and cabling activities on telecom infrastructure build and maintenance contracts. **Responsibilities**: - Manage workflows - survey and programme work streams for the supply chain...

  • Site Supervisor X2

    4 weeks ago

    Slough, United Kingdom Circet Ireland & UK Full time

    Location- Slough- Discipline: - Commercial- Job ref: - 007663- Published: - about 1 hour agoWe are currently looking for a Site Supervisor with knowledge of civils and cabling activities on telecom infrastructure build and maintenance contracts to join our Circet UK team! **Responsibilities**: - Manage workflows - survey and programme work streams for the...

  • Lead for Research, Innovation

    1 month ago

    Slough, Berkshire, United Kingdom Michael Page Procurement & Supply Chain Full time

    This role requires a Supply Planning Excellence Lead who can effectively manage and enhance the supply chain processes within the life science industry. The candidate should exhibit strong leadership skills and have a comprehensive understanding of Supply Planning processes. The company is a well-established entity in the life science industry with a...

  • Health And Safety Advisor

    2 weeks ago

    Slough, United Kingdom Circet IRE & UK Full time

    We are hiring!Make sure to apply with all the requested information, as laid out in the job overview below.Circet UK are looking for an experienced HSEQ Advisor to support our various projects and meet the requirements of the Safety Quality and Environmental Management system.This role will also involve assisting the site teams and managers by recognising...

  • Health And Safety Advisor

    2 days ago

    Slough, United Kingdom Circet IRE & UK Full time

    We are hiring!Make sure to apply with all the requested information, as laid out in the job overview below.Circet UK are looking for an experienced HSEQ Advisor to support our various projects and meet the requirements of the Safety Quality and Environmental Management system.This role will also involve assisting the site teams and managers by recognising...

  • Health & Safety Advisor

    3 weeks ago

    Slough, United Kingdom Circet IRE & UK Full time

    We are hiring! Circet UK are looking for an experienced HSEQ Advisor to support our various projects and meet the requirements of the Safety Quality and Environmental Management system. This role will also involve assisting the site teams and managers by recognising hazards and seeking to minimise risks, ensuring high standards of HSEQ are attained...

  • QAQC Lead UK

    4 weeks ago

    Slough, United Kingdom STS Group Full time

    The Company STS Group is dedicated to being the leading and most cost-efficient provider of electrical engineering, instrumentation, design and commissioning services across Ireland, UK, Europe and the Middle East. Since its formation, STS Group has broadened its scope to become a full-service provider to world renowned brand names in the Pharmaceutical,...

  • Health And Safety Advisor

    4 weeks ago

    Slough, United Kingdom Circet IRE & UK Full time

    We are hiring!Circet UK are looking for an experienced HSEQ Advisor to support our various projects and meet the requirements of the Safety Quality and Environmental Management system.This role will also involve assisting the site teams and managers by recognising hazards and seeking to minimise risks, ensuring high standards of HSEQ are attained and...