Apprentice Information Assistant

6 days ago

Nottingham, United Kingdom Nottingham Trent University Full time

Be part of something bigger.

Doing things differently.

Apprentice Information Assistant

Grade C £23, per annum

Fixed term contract for 15 month aligned to the completion of a level 2 Customer Service Practitioner Apprenticeship

About the Role

Are you interested in a career in customer service? We are looking for someone with new insights and fresh perspectives to join our team as an Apprentice Information Assistant.

Part of Libraries and Learning Resources, you’ll have the opportunity to work in different teams. You’ll gain valuable experience in a customer service setting, creating a warm welcome and providing a positive user experience to our diverse staff, students and visitors, including face-to-face, telephone, digital and written communications.

You may not have considered working in a library before, but if you are interested in delivering outstanding customer experience and developing your career then this is the role for you. No experience is required and you will receive full training in order to be able to provide proactive support to our customers.

Please note: This is a fixed-term 15 month post, and you will be required to complete a Level 2 Customer Service Practitioner Apprenticeship as part of the role, spending 20% of your hours off the job training to develop your professional skills and knowledge, whilst building an apprenticeship portfolio.

Key Responsibilities:

Your role will focus on supporting users to make the most of our library resources and services.

You’ll staff our library service points or virtual helpdesks, and be the first person many users will meet.

You will gain an overview and experience of a wide range of library tasks.

The role is 37 hours per week, including regular Saturday working and working on some Sundays, bank holidays and university closure days. This is an on-campus role, based primarily at our Clifton campus library, but with the expectation that you will regularly work at other sites as required.

For more details, please take a look at the role profile. We'll still consider applications even if you don't meet every single one of the requirements, so don't be put off if you don't match them perfectly. 

Interview date: W/c 21st October

About Us

Nottingham Trent University is a successful and ambitious university that is recognised for its innovation and inclusivity and being bold enough to do things differently. At the core of our university, our libraries are like the heartbeats that inspire and support independent learning and research.

We're all about teamwork and collaboration. Your input will truly make a difference, helping individuals enhance their abilities and unlock their full potential.

You'll be the guiding light, offering valuable advice, assistance, and support to everyone who walks through our library doors or explores our online resources. 

For any informal queries about the role or the LLR team, please contact Joanne Neal  (User Experience Manager) at .

Join Us 

25 days annual leave, plus statutory bank holidays and 5 university closure days pro rata.  Salary Sacrifice Retirement Savings Plan with life assurance and income protection. Available to colleagues who choose to opt out of the contractual pension scheme. Minimum colleague contributions of 0% matched with minimum NTU contributions of 8%. Range of health and wellbeing services, voluntary benefits, discounts, and savings for all colleagues. Access to a wealth of formal and informal professional development opportunities to develop your skills and advance your career. And a whole lot more…

Come and be part of our success. Apply today.

Safe and Inclusive

At NTU, we continue to build an inclusive culture that encourages, supports and celebrates the diverse voices and experiences of our students and colleagues. We welcome the unique contributions that you can bring and we encourage people from underrepresented communities and backgrounds to apply to join our team.

Please note that unfortunately, this role has been assessed as ineligible for sponsorship under the UK Visas & Immigration points-based immigration system. 

This role is covered by the Rehabilitation of Offenders Act and successful applicants will be asked to declare any unspent criminal convictions. 

  • Apprentice Information Assistant

    6 days ago

    Nottingham, United Kingdom Nottingham Trent University Full time

    Be part of something bigger.Doing things differently.Apprentice Information AssistantGrade C £23,093 per annumFixed term contract for 15 month aligned to the completion of a level 2 Customer Service Practitioner ApprenticeshipAbout the RoleAre you interested in a career in customer service? We are looking for someone with new insights and fresh perspectives...

  • Accounting Apprentice Aat Level 3

    4 months ago

    Nottingham, United Kingdom First 360 Apprentice Full time

    **We are looking for someone who has a desire to begin or build on their accounting career.** **Immediate start available!** You will be responsible for the following with training and support a given: All aspects of cloud based bookkeeping processes for clients (predominantly QuickBooks) Preparation of VAT returns for sole traders and micro limited...

  • Information Assistant

    5 days ago

    Nottingham, Nottingham, United Kingdom Nottingham Trent University Full time

    About the RoleWe are seeking a motivated and enthusiastic individual to join our team as an Apprentice Information Assistant. As a key member of our Libraries and Learning Resources team, you will have the opportunity to work in different teams and gain valuable experience in a customer service setting.Key Responsibilities:Support users to make the most of...

  • Information Assistant

    5 days ago

    Nottingham, Nottingham, United Kingdom Nottingham Trent University Full time

    About the RoleWe are seeking a motivated and enthusiastic individual to join our team as an Apprentice Information Assistant. As a key member of our Libraries and Learning Resources team, you will have the opportunity to work in different teams and gain valuable experience in a customer service setting.Key Responsibilities:Support users to make the most of...

  • Apprentice IT Assistant

    4 months ago

    Nottingham, United Kingdom HOPWELLS Full time

    Hopwells Limited is a leading national Food distributor and is currently seeking an Apprentice IT Assistant. As an apprentice IT/Systems Engineer, you will be performing day to day duties to assist the IT Department with both Systems and Technical/Project tasks. **Duties & Responsibilities** - Administrative support for the Systems team and other...

  • Administration Apprentice

    3 days ago

    Nottingham, Nottingham, United Kingdom Carter Brown Full time

    Job DescriptionCarter Brown is seeking an experienced and skilled Administration Apprentice to join their team. As an Administration Apprentice, you will be responsible for providing administrative support to the team, ensuring the smooth operation of the office, and contributing to the achievement of the company's goals.Key Responsibilities:Provide...

  • Administration Apprentice

    3 days ago

    Nottingham, Nottingham, United Kingdom Carter Brown Full time

    Job DescriptionCarter Brown is seeking an experienced and skilled Administration Apprentice to join their team. As an Administration Apprentice, you will be responsible for providing administrative support to the team, ensuring the smooth operation of the office, and contributing to the achievement of the company's goals.Key Responsibilities:Provide...

  • Apprentice Administration Assistant

    4 months ago

    Nottingham, United Kingdom Nottingham University Hospitals NHS Trust Full time

    £200 per week **Main area** - Estates & Facilities **Grade** - £200 per week **Contract** - 18 months (Fixed Term 18 months) **Hours** - 37.5 hours per week (Full time - 37.5 hours per week) **Job ref** - 164-5306478-A **Site** - QMC and City **Town** - Nottingham **Salary** - £10,296 per annum **Salary period** - Yearly **Closing** - Today at...

  • Apprentice Administration Assistant

    3 months ago

    Nottingham, United Kingdom Nottingham University Hospitals NHS Trust Full time

    £200 per week **Main area** - Estates & Facilities - **Grade** - £200 per week - **Contract** - 18 months (Fixed Term 18 months) - **Hours** - 37.5 hours per week (Full time - 37.5 hours per week) - **Job ref** - 164-5306478**Site** - QMC and City - **Town** - Nottingham - **Salary** - £10,296 per annum - **Salary period** - Yearly - **Closing** - Today...

  • Apprentice Pharmacy Assistant

    4 months ago

    Nottingham, United Kingdom Woodspeen Training Limited Full time

    As a Pharmacy Assistant, you will play a vital role in supporting the pharmacist and ensuring the safe and efficient operation of the pharmacy. You will have the opportunity to provide quality patient care and contribute to the overall well-being of our community. Join our team today as an apprentice and make a difference in the lives of others! - Dispensing...

  • Accountancy Apprenticeship

    4 months ago

    Nottingham, United Kingdom First 360 Apprentice Full time

    **Are you seeking an Apprenticeship?** **Do you have an interest in Accountancy?** **Do you have good grades?** **Can you easily commute to Nottingham NG2?** Our client is looking for an accountancy apprentice to join their team! **Job Duties & Responsibilities** **AAT Vax - What you will do in your working day** All aspects of cloud based bookkeeping...

  • Accountancy Apprenticeship

    3 months ago

    Nottingham, United Kingdom First 360 Apprentice Full time

    **Are you seeking an Apprenticeship?** **Do you have an interest in Accountancy?** **Can you easily commute to Nottingham NG2?** Our client is looking for an accountancy apprentice to join their team! **Job Duties & Responsibilities** **AAT Vax - What you will do in your working day** All aspects of cloud based bookkeeping processes for clients...

  • Accounting Apprenticeship

    4 months ago

    Nottingham, United Kingdom First 360 Apprentice Full time

    _**IMMEDIATE START**_ **Are you seeking an Apprenticeship?** **Do you have an interest in Accountancy?** **Do you have good grades?** **Can you easily commute to Nottingham NG2?** Our client is looking for an accountancy apprentice to join their team! **Job Duties & Responsibilities** - All aspects of cloud based bookkeeping processes for clients...

  • Apprentice Pharmacy Assistant

    4 months ago

    Nottingham, United Kingdom Jhoots Pharmacy Full time

    **Are you looking for a new role and hoping to learn and gain qualifications at the same time? An apprenticeship with Jhoots may be the perfect next step for you to start a career in Pharmacy.** We are looking to recruit an Apprentice Pharmacy Assistant to work at our branch in Nottingham. You will be working closely with the pharmacy team to succeed and...

  • Apprentice Project Assistant

    4 months ago

    Nottingham, United Kingdom Flying High Partnership Trust Full time

    We are a reputable Multi Academy Trust based in Nottingham, committed to providing high-quality education and support to our schools and their communities. We are seeking a motivated and enthusiastic individual to join our team as a Project Administrator Apprentice. In this role, you will provide essential administrative support to various projects and...

  • Apprentice Admin Assistant

    4 months ago

    Nottingham, United Kingdom Concorde BGW Full time

    A fantastic opportunity is available for an apprentice Administration Assistant to join a friendly team in our Facilities Management department in Nottingham. We are a growing design, build and reactive maintenance company working predominantly in the leisure and hospitality industries as well as commercial and public sectors. - This is a great opportunity...

  • Associate IS Analyst Apprentice

    1 month ago

    Nottingham, United Kingdom QA Full time

    Are you ready to start your career in Information Security? The Nottingham is offering a fantastic opportunity to join our Technology & Transformation team as an Associate Information Security Analyst Apprentice. This role is perfect for those who are passionate about technology, eager to learn, and ready to take on the challenge of safeguarding information...

  • Apprentice Administration Assistant

    4 months ago

    Nottingham, United Kingdom Nottingham University Hospitals NHS Trust Full time

    An opportunity has arisen for an Apprentice to join the Estates and Facilities Hub Team at NUH and really make a difference. As an Apprentice you will support the estates and facilities team, via a range of duties including administration tasks and supporting the hub team, in general office duties, filing, photocopying, typing up of letter and reports and...

  • Data Technician Apprentice

    4 weeks ago

    Nottingham, United Kingdom QA Full time

    City Communications provides Telecommunications, IT & Web Services. Serving customers across the UK since 2012 we value the high quality services we supply and that is why our products are designed with the user or client in mind. The role of Operations Assistant Apprentice requires an enthusiastic, energetic and professional apprentice with great...

  • Data Technician Apprentice

    1 month ago

    Nottingham, United Kingdom QA Full time

    City Communications provides Telecommunications, IT & Web Services. Serving customers across the UK since 2012 we value the high quality services we supply and that is why our products are designed with the user or client in mind. The role of Operations Assistant Apprentice requires an enthusiastic, energetic and professional apprentice with great...