Staff Coordinator

3 weeks ago

Buckingham, United Kingdom The Royal Household Full time
About the role

It’s knowing you’re the support behind an amazing day out.

It's being trusted to deliver. And it's helping millions enjoy magnificent buildings and works of art. This is what makes a career with Royal Collection Trust so exceptional.

The Visitor Operations Teams in London and Windsor are responsible for managing public access to The King’s Gallery, the Royal Mews, Windsor Castle and the annual Summer Opening of the Buckingham Palace State Rooms.

Our frontline teams welcome thousands of visitors from around the World to these magnificent places. Working at the heart of our operations in this new role, you’ll help ensure first-rate recruitment and training provision so that our teams have what they need to deliver an exceptional visitor experience every time.


Key Responsibilities

  • You’ll coordinate recruitment plans and align resources and timetables across sites.
  • Working closely with HR colleagues, you’ll help ensure the smooth running of recruitment campaigns (including high-volume) and the delivery of an exceptional candidate experience.
  • As point of contact for new recruits, you’ll make sure they have everything they need ahead of their first day.
  • You’ll also coordinate logistical preparations for new starters, including uniforms, security and systems access and make sure induction plans are in place.
  • Once in post, you’ll co-ordinate training provision to ensure our teams have the skills they need.

The post can be based at either Buckingham Palace or Windsor Castle, but with regular travel between the two. To support events and other operational requirements, there will be occasional weekend and evening work.

About you

Essential Criteria

  • Previous administration experience, ideally in a similar environment or role.
  • Highly organised, you can prioritise a varied workload to meet deadlines.
  • A confident communicator, you’re comfortable liaising with a wide range of people in person, via phone/video call and over email taking a customer and service focused approach.
  • Able to prepare written materials for different audiences, you have a keen eye for detail and accuracy.
  • At your best working as part of a fast-paced team, you can quickly establish strong professional relationships with a range of stakeholders.
  • Digitally fluent, including proficiency using MS Word and Excel, you can quickly learn new systems.
  • Proactive and with lots of initiative, you can work without close supervision
Benefits

We know that to deliver our best work; we need to feel at our best. That’s why at the Royal Household we offer a generous benefits package designed to support your wellbeing and life priorities.

Enjoy 25 days annual leave, rising to 30 days (plus bank holidays) dependent on the length of time you have worked for us.

Our excellent non-contributory pension plan (we’ll contribute 15% and you can contribute more if you wish) is highly valued by our employees, as is complimentary lunch on-site to keep you fuelled throughout the day.

Flexible and hybrid working varies across different roles, and we’ll discuss the options available to you that will suit both your job requirements and individual preferences.

We also offer a range of leave options to support your life priorities, such as parental pay and leave and volunteering days, as well as benefits to support your physical and mental wellbeing.

Other perks include 20% off at our Royal Collection Trust Shops and complimentary admission tickets across all our locations, along with many more exclusive employee discounts.

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