Receptionist - GP Surgery

2 weeks ago

Southall, United Kingdom Southall Medical Centre Full time

Job summary

This is not for locum agencies

For queries, please email

Southall Medical Centre has an exciting new vacancy for a part-time (20 hours/week) receptionist / administrator to join our dynamic admin team

No prior GP practice experience is required, however the ideal candidate must be familiar with the role of primary care / GPs in the NHS.

Good IT and computer skills are essential for this position.

Key responsibilities and duties include:

Triaging appointment requests and booking appointments appropriately for patients Handling incoming telephone calls to the surgery Processing repeat prescriptions according to practice policy Scanning and processing medical documents through SystmOne (clinical system) Completing tasks set by the practice manager and the doctors / clinicians Opening and closing front doors in line with opening times Greeting patients kindly and courteously Working as part of a team collaboratively with other team members Preparing the surgery, waiting area, consulting rooms in preparation for clinics

Main duties of the job

Good IT and computer skills are essential for this position.

You must be a friendly, courteous people-person as this role primarily involves handling patient queries and have a strong work-ethic and resolve to help provide excellent patient care, in line with our practice vision.

Ability to speak Panjabi, Hindi, Gujarati or Urdu would also be extremely beneficial for this position.

About us

Southall Medical Centre is a friendly, welcoming GP practice with two surgeries in the heart of Southall caring for over 8,000 patients from the local area.

We always strive to do the best for our patients and all our staff share this vision.

You will be well-supported by our management and clinical team, however must be able to work independently and autonomously.

We are a dynamic, forward-thinking practice and always strive to achieve the best in policy and population health.

Job description

Job responsibilities

The role of reception / administrator is mainly an administrative role, and requires excellent people-person and communication skills, due to the patient-facing nature of the role.

Duties and responsibilities of receptionists include, but are not limited to: appointments, handling telephone calls, document workflows, processing repeat prescription requests, completing tasks set by practice manager or doctors, opening/closing front doors, maintaining cleanliness of waiting area and consulting rooms, keeping noticeboards and patient areas up-to-date, working collaboratively as part of our practice team.

The ideal candidate will have some experience of the NHS, however no previous GP surgery employment is required. Strong work-ethic, commitment to the role, flexibility and efficiency are key traits in a successful applicant.

Although you will be well-supported by our existing administrative and management team, you must be able to work independently, autonomously, with a problem-solving and can-do attitude.

As the first port of call for our patients, a friendly and warm welcome and excellent communication skills are crucial to this role.

The surgery is fully computerised, so good IT and computer skills are a necessity. Successful applicants will be proficient in Microsoft Office (Word, Excel, PowerPoint) as well as SystmOne (clinical system training provided).

Person Specification

Qualifications

Essential

GCSE grade A to C in English and Maths (or international equivalent) Good IT and computer skills

Desirable

Efficiency in handling incoming telephone calls quickly and promptly Good communication skills

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