Gynaecology Outpatient Administrator

5 days ago

Scarborough, United Kingdom York and Scarborough Teaching Hospitals NHS Foundation Trust Full time

Job summary

An exciting opportunity has arisen for an enthusiastic and motivated individual to join our friendly team as a Gynaecology Outpatient Administrator, within the Women's Health Directorate at York and Scarborough Teaching Hospitals NHS Foundation Trust.

Work is varied, challenging and patient focused. You will need to have excellent communication skills, be effective in prioritising workloads and have a flexible and patient approach. Working for the NHS can be a rewarding experience with a number of staff benefits.

Please read the job description and person specification attached to this vacancy before applying, and do feel free to contact the department with any queries.

if you are currently employed by the Trust and applying on a secondment basis, you must seek approval from your current line manager

Main duties of the job

The post will provide a varied and interesting workload across three key areas:

Processing patient information and booking appointments via the eRS system and in-house computer system Covering the Reception desk on the Women's Unit and dealing with patients who are attending Outpatient clinics and ensuring our patients experience a consistent, efficient and welcoming approach Dealing with patients via the telephone to book, cancel or change an Outpatient appointment.

About us

Our benefits

We offer a range of benefits to support our staff including:

Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants

27 days holiday rising to 33 days (depending on NHS Trust service)

A generous relocation package of up to 30% of salary (capped at £18k) to support with relocation expenses for hard to fill positions where relocation would be an expectation to undertake the role fully. If you would like to discuss a potential relocation package, please speak to the recruiting department/manager.

A variety of different types of paid and unpaid leave covering emergency and planned leave

Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme

NHS Car Lease scheme and Cycle to Work scheme

An extensive range of learning and development opportunities

Discounts on restaurants, getaways, shopping, motoring, cinema and finance from a range of providers

For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages.

Job description

Job responsibilities

A full description of the role is available in the attachment: job description.

Please note that if a high number of applications are received this advert may close early. You are advised to submit your application at the earliest opportunity.

Working for the Trust

Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.

Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact: .

As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.

Armed Forces Friendly Employer

We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britains Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.

COVID-19 Vaccination Requirements

Our Trust continues to strongly encourage our staff to be vaccinated against COVID19, this remains our best defence to protect our patients, ourselves and everyone else.

Person Specification

Educations, Qualification and Training

Essential

GCSE Maths and English at grade C+ or equivalent

Desirable

Administrative qualification equivalent to NVQ Level 3 or equivalent experience

Experience and Knowledge

Essential

Experience of working within a team Experience of working to a high standard in a customer service environment Demonstrable knowledge of secretarial or administration procedures Understanding of a range of work procedures and processes

Desirable

Previous administrative experience of at least one year Experience of dealing with confidential information Experience of working in the NHS

Skills and Attributes

Essential

Good verbal and written communication skills Good interpersonal skills Ability to communicate effectively with all service users

Desirable

Good organisational skills

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