IBuild Manager

Overview

· To ensure consistent delivery of a high-quality service to RMS Services Customers

· Ensure consistent delivery of a high-quality service to tenants

· Ensure consistent delivery of a high-quality service to licensees

· Ensure consistent delivery of a high-quality service to facility management customers

UNIVERSITAT AUTONOMA DE BARCELONA (SPAIN), DI SCIENZE DELLA SALUTE, ZAMBON (IT), ' MILANO BICOCCA (IT)

This is a full-time, permanent role working at our Hillcrest site, just outside of Loughborough.

Responsibilities

Line Management

· Using and continually developing leadership skills

· Delegating tasks based on members' individual strengths, skill sets and experience levels

· Establishing and executing against tenant communication strategy

· Focal point of contact for Hillcrest UK tenants related to contract management and business

development

Contractual Compliance

· Contract management for tenants, licensees and facility management customers

· Accountable for ensuring contractual compliance

· Coordinates with site operations, facilities, business support services and management

· as needed to ensure service delivery in accordance with the contracts

· In partnership with procurement, coordinates with third-party suppliers as required to ensure

service delivery

· Work closely with the veterinary and regulatory compliance teams to ensure compliance and

animal welfare

Quality of Service

· Provides and analyses KPIs and proactively manages performance, ensuring consistent delivery

of services to a high standard

· Drives continuous improvement based on customer and tenant feedback, ensuring efficiency

· Proactively engages with the quality management system, raising and participating in quality

issue investigation, root cause analysis and CAPA implementation

· Thorough understanding of ISO SOP’s and work instructions and ensuring correct usage

Profitability

· Contributes to revenue and cost budgetary objectives for RMS Services

· Responsible for accurate and timely invoicing of rental income, products and services to

tenants and licensees

· Accountable for accurate and timely invoicing of rental income, products and services to facility

management customers

· Accountability for delivering Inotiv CRADL Services revenue AOP, by maintaining and growing

the customer base

· Accountability for collating competitor intel and determining competitive pricing, ensuring

profitability through the review of costing models

Business Development

· Subject matter expert (SME) for Inotiv CRADL Services

· Ensuring the growth of Inotiv CRADL Services

· Build customer engagement

· Understanding the scientific, operational and regulatory compliance needs of our tenants,

licencees and facility management customers

· Identifying and deliver opportunities for continuous improvement/ new product / service

development based on market trends

· Provides support to the commercial and marketing teams to promote and sell Inotiv CRADL

Services

· Delivery of sales training

· Drives participation in and completion of relevant RFPs, including preparation of RFP materials and competitive pricing, ensuring profitability · Attending relevant conferences/networking opportunities · Designing, organising and delivering talks, workshops and networking opportunities · Organising and leading business reviews · Collaborate with the facilities, operational and regulatory compliance teams to define and deliver opportunity pipeline · Stakeholder in Inotiv site infrastructure and aesthetics strategy · Seeking and establishing strategic partnerships

Qualifications

X 5 to 8 years’ experience in relevant scientific discipline.

X Minimum 3 years’ experience in Commercial / customer facing role in the life science industry.

X Strong knowledge and experience of the laboratory animal research industry including regulatory compliance requirements.

X Proficient with advanced skills using Microsoft Excel, Word and PowerPoint.

X Working knowledge of business-related processes/procedures terminology and compliance.

X Experience using Information Management/Project Management Systems.

X Ability to work either independently or as part of a team.

X Demonstrable leadership capabilities with the Ability to develop and foster a positive and productive team environment.

X Constructive and approachable.

X An individual who possesses initiative, drive, and flexibility with the ability to meet established timelines.

X Analytical thinker with the ability to understand problems, determine root cause and recommend appropriate solutions.

X Understand business needs from multiple points of view and provides suggestions to address current issues while also maintaining a long-term solution.

X Excellent verbal and written communication skills; must be able to relate complex concepts in a concise and easy to understand manner with high attention to detail.

X Ability to prioritise and handle multiple demands, often under tight time constraints.

X An individual capable of operating effectively in a fast paced, dynamic environment.

X Adherence to strict quality control and quality assurance principles.

X Strong interpersonal/relationship-building skills that establish trust, credibility and respect with a broad range of internal and external stakeholders, including management.

X Effectively work with peers, leadership, and stakeholders in a productive collaborative environment.

X Demonstratable commercial awareness.

Ability to understand and comply with confidentiality and privacy rules and protect company property and confidential information.

X Empathetic, positive attitude with a desire to help our customers reach their goals.

In return we will offer:

Competitive salary Auto enrollment into company pension scheme Option to enroll into Bupa Healthcare Health, dental and vision care discount Discount of tech and retail stores Cycle to work scheme  Much more

Join our team and be part of a dynamic environment where your skills and dedication will make a difference. Apply now

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