Page Producer
Found in: Talent UK C2 - 2 weeks ago
About the role
To produce and provide accurate page-ready services for PA customers of the Specialist Services team. To communicate effectively and in a responsible and professional manner to those customers, ensuring client satisfaction and production deadlines are met on a daily basis.
Who you are
Key Responsibilities:
Produce and complete all tasks assigned to you as part of the team’s daily workflow accurately and to deadline. Ability to produce unsupervised all products on the team’s workflow accurately within three months of beginning production on said products. Liaise directly with customers over the phone or email to define and agree on daily production requirements. Follow documented production processes and procedures relating to all products. Escalate customer complaints or dissatisfaction effectively and promptly to Production Manager or designated Shift Leader, and work with that person to establish a solution. Where required, proofread customer pages as part of regular team workflowKey Performance Indicators:
Customer trust in PA to produce and deliver a high-quality and trusted service is maintained. No service credits are accrued in any 12-month period as a direct result of production error by yourself. No loss of service or reduction in revenue as a direct result of inaccurate or continuous poor performance from you.Nature & Scope:
Directly responsible for accuracy and quality of all pages produced by yourself.Key Competencies:
Self-management and motivation Effective communicator with sound verbal and excellent written communication skills Pro-active attitude and behaviours Flexibility and ability to deal with diverse client requirements Flexibility to work a variety of shift patterns designated in advance by the Production Manager Attention to detail, accuracy and completeness, active listening Ability to prioritise work under pressure and to deadlines Proven ability to follow operational proceduresEssential Requirements:
Good general subject knowledge with a high degree of understanding of downstream customer impact Ability to work and organise your time effectively under pressure, ensuring all deadlines are met Ability to work proactively & independently using own initiative Work within a 24/7, 365 days a year scheduleTechnical Competencies:
Strong knowledge and experience using Abobe InDesign Working knowledge of PA software and interfacesInclusion
We’re working hard to ensure we provide an inclusive environment and as well as your skills and experience we’re also focused on who you are and what else you can bring.
We recognise the importance of a healthy work life balance and positively encourage agile working.
We will do everything we can to support you during your application, if you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you.
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