Spa Receptionist

The Lygon Arms Hotel is an old coaching inn which sits in the heart of Broadway village – often called ‘the jewel of the Cotswolds’ – and boasts a rich history. With the spa tucked in a tranquil pocket at the hotel, 86 unique bedrooms, secluded gardens and relaxed dining experiences, there are so many ways to soak up the countryside pace.

What's in it for you?

• £24,960 annual salary
• Annual service charge (non-contractual) - circka 2,5k per year
• Meals included on duty
• Employee recognition awards
• Cashback healthcare cover after probation
• Continued career development with recognised training providers
• Generous friends and family rate at Iconic Luxury Hotels
• 25% discount on all food and beverage
• Discount on spa treatment and products
• Refer a friend incentive
• Team social events, seasonal gifts and much more…

This role involves a range of shifts (between 6am – 10pm) including weekends, 5 days out of 7.

About the Spa Receptionist role:

• Take charge of treatment, spa day, and fitness bookings.
• Confidently follow procedures for opening and closing the spa.
• Complete all reception admin tasks with pride and to the highest standard.
• Assist with cashing up and voucher/brochure enquiries as needed.
• Show potential new members and guests around the spa, sharing all the exciting details.
• Answer the phone promptly and help with any enquiries.
• Ensure the smooth running of treatment rooms and allocate rooms to therapists fairly.
• Work closely with spa therapists, leisure attendants and hotel staff, sharing necessary information professionally.
• Keep an eye on lone swimmers, as well as all the other Spa gusts and check pool chemical levels to ensure everyone’s safety.

Spa Receptionist - About you 

• Experience in spa environment desirable
• Experience in working in a hotel/ reception environment is advantageous
• You will have keen eye for detail, organisational skills and confident in communicating with the team