Ward Administrator

3 months ago


London, United Kingdom University College London Hospitals NHS Foundation Trust Full time

Job summary

Haematology Cancer Services is seeking an enthusiastic and bright individual who enjoys working in a busy, friendly, multi-disciplinary team environment. In this role, you will be working as a Ward Administrator on our Haematology Wards. You will also be required to cover our busy main reception in the Grafton Way Building on an Ad - Hoc basis. Delivering quality service is at the forefront of our operations. Therefore, excellent customer service skills and a calm can-do attitude are crucial. This is a varied role, that offers the chance to join a friendly, professional, supportive team.

Main duties of the job

This is an exciting opportunity to join UCLH. The successful applicant will be self-motivated and able to work autonomously, performing administrative duties including, but not limited to admitting patients into our patient information system, EPIC; uploading medical documents and clinical correspondence; collecting inpatient notes; supporting with patient discharges and providing administrative support to all clinical staff. You will be attentive to the reception & ward surroundings. Responsible for raising minor repair notifications as needed. Additionally, you will provide cross-cover for other ward administrators during times of leave or heavy workload to ensure the service consistently meets the needs of departmental staff.

This is a fixed term role with a workweek. There are shift patterns for the Main Reception include an early shift from 7:00 am to 3:30 pm, a late shift from 11:30 am to 7:30 pm, and a regular shift from 9:00 am to 5:00 pm. Weekend shifts, either Saturday or Sunday, are from 9:00 am to 5:00 pm. When working on the wards the hours are - are looking for a candidate eager to enhance their skills and knowledge. The work is varied and interesting, providing a solid foundation for career progression. If you are interested in the role and would like to know more, please contact

Please note, this vacancy may close before the listed closing date. We advise you not to delay submitting your completed application.

About us

University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.

We provide first-class acute and specialist services across eight sites:

University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)

National Hospital for Neurology and Neurosurgery

Royal National ENT and Eastman Dental Hospitals

University College Hospital Grafton Way Building

Royal London Hospital for Integrated Medicine

University College Hospital Macmillan Cancer Centre

The Hospital for Tropical Diseases

University College Hospital at Westmoreland Street

We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women's health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.

We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.

Job description

Job responsibilities

For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.

Come and be a part of the best NHS trust in England to work for, according to our staff*

UCLH top trust to work at in England for the second year running : University College London Hospitals NHS Foundation Trust

*In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England for the second year in a row.

UCLH top trust to work at in England for the second year running University College London Hospitals NHS Foundation Trust.

Once again, UCLH has received the highest score of all general acute and acute/community NHS trusts in England for staff that would recommend us as a place to work.

Person Specification

Qualifications

Essential

Educated to GCSE level or equivalent, including Grade C or higher in English and Maths Awareness of the requirement to maintain confidentiality, and knowledge of the Data Protection Act

Desirable

Level 3 in Business Administration, Customer, Service, Healthcare Support Services or equivalent qualification

Experience

Essential

Knowledge of administrative procedures, acquired through training and/or previous experience of working in an administrative environment Previous demonstrable experience of working in a customer facing environment, with knowledge of a comprehensive range of administrative procedures

Desirable

Previous NHS experience, or experience of working in a healthcare setting

Skills and Abilities

Essential

Excellent customer care, administrative and organisational skills Flexible and supportive approach to team working Ability to make decisions in a constantly changing environment, using judgement to deal with queries or escalate where necessary Able to deal with sensitive information with tact, diplomacy and understanding A willingness to undertake further training as necessary and relevant to meet the needs of the department/team Excellent IT skills, including Word, Excel, PowerPoint, Access/databases and the Internet/email

Ensure the risk of infection to self, colleagues, patients, relatives and visitors is minimised by:

Essential

Being familiar with, and adhering to Trust policies and guidance on infection prevention and control. Completing all required training and education (both via e-learning and face to face) on infection prevention and control. Including infection prevention and control as an integral part of your continuous personal/professional development and included in your annual appraisal Taking personal responsibility so far as is reasonably practicable, in helping ensure that effective prevention and control of health care associated infections is embedded into everyday practice and applied consistently.

Specific Requirements

Essential

Able to work at weekends. Early Shift 7am - 3pm Late Shift -
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