Homelessness Advisor

3 months ago

Derby, United Kingdom Derby City Council Full time

Job description

Organisation: Derby Homes

37 hours per week

1 Permanent Contract, 1 Temporary contract for 6 months.

The Council House and Hybrid Working

An exciting opportunity has arisen within Housing Options to be part of a team that provides high quality, customer focused advice and assistance to vulnerable families and single people in Derby who are homeless or threatened with homelessness. 

You will be providing a front line advice service to customers, managing a caseload of your own with an aim to prevent homelessness wherever possible. This is a demanding role where you will need to assess individual situations with efficiency and precision. An investigative approach will be essential to probe and understand each individual’s set of circumstances, making decisions within a legal framework. 

You will need to have an eye for detail, strong interpersonal and negotiation skills to work closely with colleagues and customers ensuring a high quality customer service is delivered.

We are seeking an enthusiastic person who is able to work intensively within a demanding area of work. Knowledge of relevant housing legislation including the Housing Act 1996 Part 7, as amended by the Homelessness Reduction Act 2017 will be needed.

Derby Homes has a national reputation for its excellent services which we know are down to our valued workforce. In return for their hard work we strive to be an employer of choice. We have a range of excellent terms and conditions, including flexible working, work life balance, local government pension scheme, employee health initiatives and green travel options.

Please use the links below to download supporting information. Before you fill in the

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