Customer Loyalty Specialist
1 month ago
CreatePay are a leading provider of payment solutions products, dedicated to helping small to medium sized UK businesses streamline their payment processes. We're looking for a superstar Customer Loyalty Specialist to join our MK based Operations team
The Customer Loyalty Specialist will provide day to day support directly to our customers by creating a positive customer experience and resolving customer complaints as they arise while following strict FCA guidelines.
We're looking for someone with
- A customer-focused approach
- Experience with account/customer management
- Knowledge within payments (but not essential)
- Ability to work well in a team
- Can do attitude
- Excellent customer service skills
- Strong conflict resolution skills
- Ability to remain calm and professional in stressful situations
- Empathy and patience
- Strong organizational skills
Requirements
- Taking inbound / making outbound calls to customers with complaints
- Taking inbound / making outbound calls to customers who are looking to cancel
- Liaising with our partner companies / internal departments to resolve customer issues
- Building positive relationships with customers and internal members of staff
- Resolving complaints whilst adhering to FCA guidelines
- Providing clear and concise final resolution communications
- Maintain clear and comprehensive notes within our CRM
- Provide reporting based on activity and trends
Benefits
· 25 Days Holiday plus Bank Holidays
· Regular incentives, including overseas trips
· Free CreatePay rewards access
· Free Gym passes
· Free BUPA annual checkup
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