Customer Care Administrator

4 weeks ago

Ponteland, United Kingdom Northumbria Healthcare NHS Foundation Trust Full time

Job summary

We are delighted to be able to offer Customer Care Administrator posts at Ponteland Medical Group to work across both Ponteland Medical Group and our Seaton Delaval site. We are looking to fill 1 full-time position.

Northumbria Primary Care is a developing, dynamic organisation with a clear vision for Primary Care service delivery. We are pushing the boundaries of how we deliver our services, which is facilitating greater opportunities for our nursing team to develop into new roles.

We are looking for a highly motivated and enthusiastic team player who can demonstrate high standards of customer care and administrative skills. You will become part of an experienced, pro-active, and friendly team working to serve patients through general practice. The hours will be varied between and Monday - Friday with the possibility of working to and weekends in the future.

Main duties of the job

Ideally, the successful candidate will have a background of working in primary care, as well as strong customer service and administrative skills.

This position will be based between Ponteland Medical Group and Seaton Delaval site. The successful candidate will be providing a high level of customer service to patients of NPC practices.

About us

Northumbria Primary Care Ltd (NPC) is a pioneering partnership with local GPs and now manages several GP practices with around 50,000 registered patients in Northumberland and North Tyneside.

Whilst appointees will have a base practice within NPC,they may be asked to work at other practices across our group. We do however limit this as much as possible as we appreciate continuity is vital to effective primary care.

Please note that NPC is a wholly owned subsidiary of Northumbria Healthcare NHS Foundation Trust.

Make sure to read the 'applicant guidance notes' before submitting your application and make sure you know everything there is to know before applying to join our fantastic organisation.

Job description

Job responsibilities

To answer telephone calls & respond to all enquires directing the public as appropriate.

To provide admin support to nursing & clinical staff.

To ensure all Emergency Care documentation is coded & filed correctly, and copies are sent to relevant health care professionals.

To provide nonclinical advice to patients, relatives, the public and internal & external agencies.

Responsible for the ordering & maintenance of stock levels clinical & non-clinical.

To receive confidential information by telephone or face to face and input accurately into both EMIS and SystemOne as appropriate. The job requires a broad range of tasks and offers general admin and secretarial support to the team.

To manage correspondence, secretarial duties, nursing admin support and processing patient referrals. Processing and distributing incoming (and outgoing) mail.

To occasionally provide clinical coding of all patient records ensuring all medical history is coded accurately and entered onto the clinical system some of which is sensitive.

Person Specification

Qualifications

Essential

NVQ level 2 or higher in Customer service/Administration/Healthcare or equivalent experience

Experience and knowledge

Desirable

Child Protection training NSTS Training Basic Life Support, Moving & Handing & Fire training. ECDL

  • Customer Care Administrator

    2 weeks ago

    Ponteland, United Kingdom Northumbria Primary Care Full time

    We are delighted to be able to offer Customer Care Administrator posts at Ponteland Medical Group to work across both Ponteland Medical Group and our Seaton Delaval site. We are looking to fill 1 full-time position. Northumbria Primary Care is a developing, dynamic organisation with a clear vision for Primary Care service delivery. We are pushing the...

  • Customer Care Administrator

    1 day ago

    Ponteland, United Kingdom Northumbria Primary Care Full time

    We are delighted to be able to offer Customer Care Administrator posts at Ponteland Medical Group to work across both Ponteland Medical Group and our Seaton Delaval site. We are looking to fill 1 full-time position. Northumbria Primary Care is a developing, dynamic organisation with a clear vision for Primary Care service delivery. We are pushing the...

  • Senior Admin Lead

    2 weeks ago

    Ponteland, United Kingdom Northumbria Primary Care Full time

    Ponteland Medical Group are looking for a full-time Senior Admin Lead for 37.5 hours a week, Monday - Friday. - Responsible to Practice Lead. - Act up in absence of Practice Lead for periods of annual leave/short term sickness - Day to day supervision for reception/administrative staff ensuring provision of a high quality service. - Provide comprehensive...

  • Home Care Worker

    2 weeks ago

    Ponteland, United Kingdom Complete Community Home Care Ltd Full time

    At **Complete Community Home Care Ltd, **we believe people come first and our services provide the best level of care available. We believe in providing care that allows people to remain independent and to lead their lives with complete comfort surrounded by their family and friends. We are currently looking for **Home Support Assistants** to join our team...

  • Home Care Worker

    1 week ago

    Ponteland, United Kingdom Complete Community Home Care Ltd Full time

    At **Complete Community Home Care Ltd, **we believe people come first and our services provide the best level of care available. We believe in providing care that allows people to remain independent and to lead their lives with complete comfort surrounded by their family and friends. We are currently looking for **Home Support Assistants** to join our team...

  • Administrator

    2 days ago

    Ponteland, United Kingdom Adecco Full time

    Job Title: Office Administrator Location: Ponteland, United Kingdom About Us: My client is a dynamic and growing organisation, based in Ponteland. We are seeking an enthusiastic and detail-oriented Office Administrator to join their team. If you thrive in a fast-paced environment and have excellent organisational skills, we'd love to hear from...

  • Health Care Assistant

    2 weeks ago

    Ponteland, United Kingdom ICARE LIVING LIMITED Full time

    **iCare Living - A growing national company currently seeking Female Care Workers to support with managing individuals with complex health conditions in their homes.** Join our team at iCare Living, where you will support clients to live as independently as possible in their own homes and within the local community. We provide comprehensive clinical and...

  • Practice Nursing Assistant

    3 weeks ago

    Ponteland, United Kingdom Northumbria Primary Care Full time

    You will assist the GP’s and practice nurse team inthe service and delivery of the care managementof the practice population. To include treatment, preventative care, screening and patient education. The post will include some administrative duties. A uniform and name badge must be worn at all times. You will work collaboratively with the general...

  • Business Services Administrator

    2 months ago

    Ponteland, United Kingdom Northumbria Police Full time

    ***Business Services Administrator (Ponteland) JRN 30424** - Vacancy Type - Police Staff - Area Command / Department - Business Services - Location - Ponteland - Contract Type - Permanent - Hours - Full Time - Salary Range - £22,209 - Closing Date - 19/07/2023 Role: **Salary: Band 3, £22,209 (Increasing to £22,389 from September 2023, following a...

  • Office Administrator. Job in Ponteland Leisure Recruiter

    4 weeks ago

    Ponteland, Northumberland, United Kingdom Kinetic Plc Full time

    We have an exciting opportunity for an Office Administrator/Purchasing Assistant to join a leading family run, manufacturing business based in Ponteland.The Office Administrator will receive between 23,000 and 27,000 per annum, plus other benefits. You will also have the opportunity to develop your skills and grow with the business.This is a full time...

  • Office Administrator. Job in Ponteland Leisure Recruiter

    4 weeks ago

    Ponteland, United Kingdom Kinetic Plc Full time

    We have an exciting opportunity for an Office Administrator/Purchasing Assistant to join a leading family run, manufacturing business based in Ponteland.The Office Administrator will receive between 23,000 and 27,000 per annum, plus other benefits. You will also have the opportunity to develop your skills and grow with the business.This is a full time...

  • Office Administrator. Job in Ponteland Leisure Recruiter

    1 week ago

    Ponteland, Northumberland, United Kingdom Kinetic Plc Full time

    We have an exciting opportunity for an Office Administrator/Purchasing Assistant to join a leading family run, manufacturing business based in Ponteland.The Office Administrator will receive between 23,000 and 27,000 per annum, plus other benefits. You will also have the opportunity to develop your skills and grow with the business.This is a full time...

  • Qualified Dental Nurse

    4 days ago

    Ponteland, United Kingdom Bupa Dental Care Full time

    Dental Nurse  required for our  wonderful growing team at  Bupa Dental  Darras Hall practiceUp to £13.38 depending on experience. Practice Manager Lucy Robson is seeking a Qualified GDC registered Dental Nurse to join her team at Bupa Dental Care Darras Hall.Position: Dental NurseLocation: Bupa Dental Care Darras Hall.Working Hours: Wednesday...

  • Dental Nurse

    3 weeks ago

    Ponteland, United Kingdom Bupa Dental Care Full time

    Dental Nurse  required for our  wonderful growing team at  Bupa Dental  Darras Hall practice Up to £13.38 depending on experience.  Practice Manager Lucy Robson is seeking a Qualified GDC registered Dental Nurse to join her team at Bupa Dental Care Darras Hall. Position: Dental NurseLocation: Bupa Dental Care Darras Hall.Working Hours:  Wednesday...

  • Qualified Dental Nurse

    2 weeks ago

    Ponteland, United Kingdom Bupa Dental Care Full time

    Dental Nurse required for our wonderful growing team at Bupa Dental Darras Hall practice Up to £13.38 depending on experience. Practice Manager Lucy Robson is seeking a Qualified GDC registered Dental Nurse to join her team at Bupa Dental Care Darras Hall. Position: Dental NurseLocation: Bupa Dental Care Darras Hall.Working Hours: Wednesday 08:15-19:15, ...

  • Qualified Dental Nurse

    1 week ago

    Ponteland, United Kingdom Bupa Dental Care Full time

    Dental Nurse required for our wonderful growing team at Bupa Dental Darras Hall practice Up to £13.38 depending on experience. Practice Manager Lucy Robson is seeking a Qualified GDC registered Dental Nurse to join her team at Bupa Dental Care Darras Hall. Position: Dental NurseLocation: Bupa Dental Care Darras Hall.Working Hours: Wednesday 08:15-19:15, ...

  • Dental Nurse

    6 days ago

    Ponteland, United Kingdom Bupa Dental Care Full time

    Dental Nurse  required for our  wonderful growing team at  Bupa Dental  Darras Hall practice Up to £13.38 depending on experience.  Practice Manager Lucy Robson is seeking a Qualified GDC registered Dental Nurse to join her team at Bupa Dental Care Darras Hall. Position: Dental NurseLocation: Bupa Dental Care Darras Hall.Working Hours:  Wednesday...

  • Administrative Assistant

    2 months ago

    Ponteland, United Kingdom Northumbria Healthcare NHS Foundation Trust Full time

    To be able to work within a small admin team for a very busy office for the Primary Mental Health Team based in Ponteland Primary Care Centre.

  • Office Administrator

    4 weeks ago

    Ponteland, Northumberland, United Kingdom KineticPlc Full time

    We have an exciting opportunity for an Office Administrator to join a leading family run, manufacturing business based in Ponteland. The Office Administrator will receive between £21,000 and £23,000 per annum, plus other benefits. You will also have the opportunity to develop your skills and grow with the business. This is a full-time position working...

  • Administrative Assistant

    1 month ago

    Ponteland, United Kingdom Northumbria Healthcare - NHCT Northumbria Healthcare NHS Foundation Trust Full time

    Northumbria NHS Foundation Trust currently has a part time, permanent vacancy for an enthusiastic and motivated person to join the Primary Mental Health admin team, working alongside the secretary and the Primary Mental Health Workers who cover the whole of Northumberland. They will also have excellent communication and time management skills, as well as the...