Customer Care Administrator

4 weeks ago

Ponteland, United Kingdom Northumbria Healthcare NHS Foundation Trust Full time

Job summary

We are delighted to be able to offer Customer Care Administrator posts at Ponteland Medical Group to work across both Ponteland Medical Group and our Seaton Delaval site. We are looking to fill 1 full-time position.

Northumbria Primary Care is a developing, dynamic organisation with a clear vision for Primary Care service delivery. We are pushing the boundaries of how we deliver our services, which is facilitating greater opportunities for our nursing team to develop into new roles.

We are looking for a highly motivated and enthusiastic team player who can demonstrate high standards of customer care and administrative skills. You will become part of an experienced, pro-active, and friendly team working to serve patients through general practice. The hours will be varied between and Monday - Friday with the possibility of working to and weekends in the future.

Main duties of the job

Ideally, the successful candidate will have a background of working in primary care, as well as strong customer service and administrative skills.

This position will be based between Ponteland Medical Group and Seaton Delaval site. The successful candidate will be providing a high level of customer service to patients of NPC practices.

About us

Northumbria Primary Care Ltd (NPC) is a pioneering partnership with local GPs and now manages several GP practices with around 50,000 registered patients in Northumberland and North Tyneside.

Whilst appointees will have a base practice within NPC,they may be asked to work at other practices across our group. We do however limit this as much as possible as we appreciate continuity is vital to effective primary care.

Please note that NPC is a wholly owned subsidiary of Northumbria Healthcare NHS Foundation Trust.

Make sure to read the 'applicant guidance notes' before submitting your application and make sure you know everything there is to know before applying to join our fantastic organisation.

Job description

Job responsibilities

To answer telephone calls & respond to all enquires directing the public as appropriate.

To provide admin support to nursing & clinical staff.

To ensure all Emergency Care documentation is coded & filed correctly, and copies are sent to relevant health care professionals.

To provide nonclinical advice to patients, relatives, the public and internal & external agencies.

Responsible for the ordering & maintenance of stock levels clinical & non-clinical.

To receive confidential information by telephone or face to face and input accurately into both EMIS and SystemOne as appropriate. The job requires a broad range of tasks and offers general admin and secretarial support to the team.

To manage correspondence, secretarial duties, nursing admin support and processing patient referrals. Processing and distributing incoming (and outgoing) mail.

To occasionally provide clinical coding of all patient records ensuring all medical history is coded accurately and entered onto the clinical system some of which is sensitive.

Person Specification

Qualifications

Essential

NVQ level 2 or higher in Customer service/Administration/Healthcare or equivalent experience

Experience and knowledge

Desirable

Child Protection training NSTS Training Basic Life Support, Moving & Handing & Fire training. ECDL

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