News Manager
1 month ago
Location: Blended between office and home (England and Wales). Time in office negotiable
Start date: Beginning August
Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward whoever they are, and whatever their problem.
Citizens Advice is here to give people the knowledge and the confidence they need to find their way forward - whoever they are, and whatever their problem. We do this by offering free and specialist advice in person, over the phone and online in partnership with our network of charities across England and Wales.
Sadly, we’ve never been more needed. With millions of people affected by the rising cost of living, we’re seeing unprecedented demand for our services from people in crisis.
We have a relentless focus on making society fairer, using our unique insights, policy expertise and real time data to highlight emerging trends and identify issues affecting people right now to create solutions. We use this to create a platform to highlight people’s experiences, offer tailored advice and engage with government, regulators and industry. A strong, sustained and positive profile in the media is essential to this work.
We’re looking for an experienced communications/media relations professional or journalist to become our News Manager - this is a senior role in the team reporting to the Head of News. You’ll significantly contribute to a creative, high-performing team that regularly secures high-quality media coverage driving national debate; positioning Citizens Advice effectively; and maintaining (and protecting) a positive reputation.
You’ll guide and coach the team to be proactive and responsive, able to anticipate and meet media needs. With an excellent understanding of the media landscape and our audiences - from decision-makers and funders, to the people who come to us for help - you’ll champion new ways to achieve our goals.
An outstanding strategic communicator, you’ll work closely with other teams to deliver joined-up outputs across external-facing channels. You’ll be comfortable advising on breaking news and reputational issues, adopting a calm and authoritative approach to develop recommendations for senior leadership, including our Chief Executive. You’ll be adept at influencing and communicating with stakeholders at all levels, to ensure that we develop media strategies in line with our organisational priorities.
This is a great opportunity to contribute to the leadership of a highly effective team with a track record of sustained, top-tier media coverage that helps to really make a difference for people.
If you would like to apply for the role please demonstrate the following criteria in your cv and covering letter:
- Proven track record as a senior journalist, comms specialist or news/communications manager , delivering high-impact national media coverage across a range of issues and channels.
- Excellent people management skills with the ability to create a positive working environment,, role model outstanding practices and behaviours and ensure staff are motivated and standards are upheld.
- Strategic approach evident from project planning through to implementation and evaluation.
Do you want to work for an organisation that makes a difference, every single day, to people from all walks of life? The people that turn to Citizens Advice need help overcoming an obstacle in their lives from debt to evictions to trouble at work and you can be key to them getting the support they need in the quickest, easiest, and most effective way.
Equity, Diversity and Inclusion (EDI) is of strategic importance within the organisation and recognised as integral to all we do as a service.
Central to pursuing our EDI mission is building diverse and inclusive teams in which everyone has a sense of belonging. We believe inclusion is a social justice issue - a principle that underpins our all EDI work. To that end, we particularly welcome applications from people we would like to see better represented in our organisation and sector - people of colour, LGBTQ+ people and disabled people. We follow the social model of disability. We will offer an interview to disabled candidates who indicate they wish their application to be considered under our Disability Confident Interview Commitment where they meet our selection criteria in their application. Some of our roles attract a high volume of applications and in some circumstances where it is not practicable or appropriate, we may limit the number of interviews offered to disabled and non-disabled candidates. We will provide reasonable adjustments as needed.
We’re a flexible employer, so this role may suit anyone who’d prefer a flexible arrangement to help their work/life balance, many of our colleagues spend most of their time working remotely. Whilst we prefer a blended approach between a local office, if one is near you, and home we’re open to being flexible on location, occasionally a role may require you to be based in a certain location if that's the case it will be detailed in the advert or job description. This can be discussed in more detail during your interview.
The National Citizens Advice operates from offices in England and Wales, with 4 regional offices based in Cardiff, London, Birmingham and Leeds, therefore all successful applicants must be based within England or Wales.
Our commitment to colleague wellbeing is reflected in us being awarded Gold in the Health & Wellbeing category, as well as Overall Winners, at the Employee Experience Awards 2022.
Please be aware that Citizens Advice is not a sponsoring organisation. Therefore the successful applicant must already possess the right to work in the UK or be able to secure the right to work in the UK independently.
Citizens Advice seeks to redeploy internal staff who are at risk or under notice of redundancy and will prioritise them in the recruitment process where necessary. If you have been confirmed as at risk or under notice of redundancy please ensure you indicate this in the at-risk box in your application.
In the event of a high number of applications, we reserve the right to close the application early.
This vacancy closes at 23.59 on the closing date.
For more information about the organisation, our values and benefits please see the following link - Information, values and benefits
Need help with your application, see our useful how to guides on the following page - Guidance notes for applicants
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