Receptionist

3 weeks ago

Nottingham, United Kingdom Nottingham City General Practice Alliance Full time

Job summary

We have an opportunity for an experienced Receptionist to join the practice team. For this role we are seeking a motivated, enthusiastic, and committed individual with a proven record of delivering exceptional customer service in a general practice environment. Accuracy and attention to detail are key to this role.

The working pattern for this post is Tuesday, Wednesday and Thursday 1430-2030 (GP+, Angel Row)

Main duties of the job

Manage the reception desk ensuring surgeries run smoothly and efficiently

Receive patients and visitors courteously and efficiently

Processing appointment requests by telephone or in person

Actioning any queries for repeat prescriptions in accordance with practice guidelines

To provide point of contact for patients and to act as a focal point of communication between, patients, doctors, and other members of the Primary Health Care Teams.

Taking requests for home visits and ensuring they are recorded and processed correctly

Liaising with hospitals, primary health care teams, social services etc.

Entering computer data updating patient records

Opening and closing the practice as and when necessary ensuring the reception, office and consulting rooms are prepared in readiness for the morning session

Working in accordance with written protocols

Completing any tasks allocated by managers or GPs.

Attending team training events as part of ongoing development and training

Assisting in opening and distribution of post if needed

Attending protected learning time sessions when required

Registering patients as per the practice's policy and procedures

Taking a lead role in a specialised area as part of ongoing personal developed as allocated by the practice manager

All staff are required to be flexible and take their share of providing cover, when necessary for colleagues who may be absent due to holidays or illness.

About us

About Nottingham City GP Alliance

Nottingham City General Practice Alliance (NCGPA) was formed in 2016. We are Nottingham city's first GP Federation, often referred to as NCGPA or the Alliance. Our members consist of 45 NHS GP practices in Nottingham city, who cover a population of over 336,000 patients. We are the lead employer for our PCN based roles such as Clinical Pharmacists, Social Prescribing Link Workers and Health and Wellbeing Coaches.

NCGPA is a Company Limited by shares, with its member practices being equal shareholders. The company is managed by a board of 8 elected representatives from member GP practices and three co-opted positions representing nursing, lay and non-principal GPs. The day to day running of the company is through a Senior Management team comprising the Chair, Secretary and Treasurer along with the Company's Chief Operating Officer and a dedicated office team. Find out more about our work at

Its an exciting time for general practice in our city; why not see if you've got what it takes to join us?

Job description

Job responsibilities

Please see the attached job description and person specification for the main responsibilities for this role.

Person Specification

Education and Qualifications

Essential

Good standard of education with at least level 3 qualifications including GCSE at English and Maths (or equivalent levels of qualifications)

Desirable

General level of education to A-Level standard or equivalent

Knowledge

Essential

Knowledge of administrative management practices and procedures

Skills and Abilities

Essential

Excellent communication and interpersonal skills Ability to communicate effectively both verbally and in writing with a range of different audiences Time management skills and ability to multi-task Proficient in all areas of Microsoft Office

Desirable

Managing Processes, Developing Standards, Promoting Process Improvement, Inventory Control

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