Registered Service Manager

4 weeks ago

London, United Kingdom Saint John of God Hospitaller Services Full time

Olallo House in central London offers accommodation and specialist support to street homeless men and women, victims of modern-day slavery or trafficking, and homeless patients undergoing TB treatment on discharge from hospital. 

We are looking to recruit a Service Manager to ensure that the people living within the service have their rights protected, are supported to achieve their life potential, and are included in making decisions about their lives at every available opportunity.

A core part of the role is to deliver exceptional day to day management and leadership to a team providing support to people who might have a Mental Health diagnosis, dual diagnosis who have experienced homelessness, TB or other complex health conditions. In addition, they may also have been part of the criminal justice system.

The Service Manager is responsible for maintaining regulatory and contractual requirements, whilst promoting outstanding practice, through leading by example.

Currently located in Central London this role will be responsible for further developing the service over the next 12 months to meet the needs of local authorities and ICBs. This may result in registration with the CQC if this requires the provision of regulated activities.

Please note that we are currently unable to sponsor overseas applicants and eligibility to work in the UK is required.

Essential knowledge, skills and experience:

Managing Mental Health services (at least 5 years’ experience). Diploma Level 5 (or equivalent) Requirement to be registered with the CQC Knowledge and practical experience of promoting the Recovery Star Model. Value driven with the ability to lead and develop a positive spirit and culture within a team. Ability to inspire people. Ability to prioritise and meet deadlines. Positive and proactive attitude. Ability to work in a pressurised environment and manage conflict Solution focused and ability to see through problems quickly. Ability to capture success and promote service outcomes. Ability to supervise, appraise and support staff in a dynamic way. Understanding of Housing regulations and welfare benefit system Good working knowledge of care work and Fundamental Standards/Regulation. Good working knowledge of health and safety legislation. Experience of developing outcome focused support plans. Experience of report writing (including ability to analyse trends and patterns). Good organisation and planning skills with the ability to prioritise and act quickly. Ability to implement, develop and monitor systems. Able to work alone and lead a team confidently. Ability to be flexible with working times e.g. weekdays and provision of on call support evenings, weekends, nights.

  Desirable experience:

Experience of supporting people who have experienced homelessness, drug and/or alcohol related issues. Experience of supporting people with TB or complex health problems. Experience of developing service models.

Benefits and Rewards:

Annual leave entitlement of 33 days (pro-rata) including bank and public holidays Employee Assistance Programme Auto Enrolment Pension Scheme Health Cash Plan Bike to Work Scheme We are an equal opportunities employer Excellent training and development opportunities

An Enhanced Disclosure and Barring Service check (which we will pay for) will be required for the role.

If you would like an informal discussion about the role, please contact the people team in the first instance by emailing: .

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