Air Import Specialist

7 months ago

Feltham, United Kingdom Maersk Full time

Job Description

: Customer Relationship: Be the primary point of contact for customers and act as an advocate for the customer internally; Actively build strong relationships with customers and gain an understanding of their business, service needs, drivers and desires Customer Experience: Own customer experience. Strive to achieve best-in-class Customer Service Process execution: Ensure smooth execution of the end-to-end shipment by working closely with customer and internal stakeholders Standard Adherence: Adhering to process in line with the agreed execution Standards and customer specific IOP’s and monitor respective KPI’s Business growth: Identify and execute upselling opportunities; Driving value through the network

Person Specification:

Airfreight experience in export operations, with a knowledge of air import operations being beneficial Perseverant & Action Oriented Collaboration and Influencing Problem solving Communication effectiveness Operations System knowledge Customer Centricity End-2-End process knowledge - Air Interpersonal Savvy English written and spoken

What we offer:

25 days annual leave with the option to buy or sell 5 days Annual bonus and pension scheme Family-friendly benefits and retailer discounts through our partner Benekits. Access to our Employee Assistance Program with free access to mental and financial health tools. For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results. Whilst the role is advertised as full-time we would be happy to discuss possible flexible working options.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing

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