Customer Success Engineer

5 days ago

Windsor, United Kingdom NetApp Full time

Title: Customer Success Engineer - Azure

Location:

Windsor, GB, SL4 1RS GB London, GB, EC2M 1NH

Requisition ID: 126064

Job Summary:

As customers today increasingly invest and engage in more flexible consumption models, Customer Success plays an increasingly critical role in helping customers shorten the time to value, getting our products sticky and accelerating their business outcome. The Cloud Consumption Customer Success organization plays a critical role with NetApp’s large, strategic cloud customers, supporting them through the launch, migrate, optimize and scale phases of their critical cloud storage and data services adoption journey (across our hyperscaler led first party and Netapp labeled marketplace products)

Your responsibilities include:

As a Cloud Consumption Customer Success Engineer (CSE), you are the trusted technical advisor in our account team and a strategic partner to our customers. You are responsible for execution against our customer’s commitment with Netapp and our Hyperscaler partners Microsoft Azure, and orchestration of cross-functional programs in delivering customer value and business outcomes. This opportunity will allow you to accelerate your career growth, leverage your technical expertise in cloud storage solutions and deepen your cloud infrastructure and industry expertise.

As a CSE, you will be engaged in developing foundational relationship with key customer personas (IT directors, Line-of-business (LOB) leaders, Storage and networking experts) and technical professionals to enable high quality & performance of IT workloads using the partnership with account team leaders, Global SI, Hyperscaler ecosystem partners. You will be proactively defining customer success plans, success milestones and proactively orchestrating the same. You will help align consumption strategies to the customer’s business and implementation priorities.

As a CSE, you will utilize your customer engagement, evangelization, cloud adoption technical expertise and expectation management skills to provide the highest personalized and proactive enterprise-class customer success experience.

Job Requirements:

Act as a technology advisor and visionary, help connect business to technology, share new features, articulate how it can support the customer goals and objectives. Proactively provide architectural recommendations and identify risk mitigation activities. Provide guidance and best practices to support the deployment of NetApp Public Cloud Data Storage services in Azure based on customer’s use case and workload defined. Monitor usage trends and customer health to proactively identify challenges and/or optimization opportunities. Create impactful relationships with the Customer, Microsoft and NetApp teams. You will become intimately acquainted with the customer’s business requirements, technical needs, solutions, environment, and service delivery. Work with Customer’s stakeholders to understand and translate customer business requirements into technical solutions and a executable customer value plan. Collaborate with account teams (Client Executives, Cloud specialists, Cloud solution architect) with a high degree of partnership towards a common goal.

Skill requirements:

6+ years of enterprise cloud / software experience is required. At least 4+ years of experience in customer facing roles like CSM/CSE/CSA or solutions consultant or professional services delivery manager or Network administrator. Bachelor of Science Degree in Computer Science, Information technology or equivalent experience. In-depth knowledge of Public/Hybrid Cloud Infrastructure and Cloud Service Providers (GCP, Azure, AWS). Azure platform certifications are desired and a big plus. (required in the first 6 moths). A strong understanding of the storage industry, private and public cloud environments, virtualization, and cloud management stacks. Strong experience with Cluster Data ONTAP and Cloud Volumes ONTAP (CVO) is desired. Knowledge of data center operations, cloud security and enterprise IT is desired. Strong aptitude for learning new technologies and understanding how to utilize them in a customer-facing environment. Fluency in English and any other EU language is a big plus.


Job Segment: Cloud, Solution Architect, Network Administrator, Computer Science, Technology, Customer Service

  • Placement Student

    4 weeks ago

    Windsor, United Kingdom NetApp Full time

    Job Summary Are you, data-driven? We at NetApp believe in the transformative power of data - to expand customer touchpoints, to foster greater innovation, and to optimize operations. We are designed for simplicity, optimized to protect, created to embrace future opportunity, and open to enrich choice. We are the data authority for hybrid cloud, and we are...

  • Client Success Manager

    2 weeks ago

    Windsor, Windsor and Maidenhead, United Kingdom American Income Life Ao - Jesse Wong Full time

    About Us: At our company, we are dedicated to empowering our clients and exceeding their expectations. We're committed to innovation, excellence, and client-centricity. We believe in building strong partnerships and delivering unparalleled value to every client. Your Responsibilities: As our Client Success Manager, you will be the primary point of contact...

  • Temporary Shop Support Assistant

    2 weeks ago

    Windsor, United Kingdom Love Success Recruitment Full time

    This is a fabulous opportunity with a long standing, Love Success client, for an immediately available candidate. Our client is a leading not for profit organisation who work collaboratively to fight for children to be able to make their mark on the world and build a better future for themselves. Job title - Shop Support AssistantLocation - WindsorDuration...

  • Insurance Customer Success Manager

    2 weeks ago

    Windsor, Windsor and Maidenhead, United Kingdom Globe Life Ao National Full time

    AO Job Opportunity AO is seeking enthusiastic, hard-working, and friendly individuals to join our team and provide exceptional support to our vast network of clients. This pivotal position relies on outstanding people skills and a deep commitment to upholding our mission: "to protect every child and serve all working people." Imagine the possibilities of...

  • Customer Solutions Manager

    4 weeks ago

    Windsor, United Kingdom Trilliant Full time

    Trilliant offers a universal communications platform that is at the convergence of the smart grid, smart city, and global Industrial Internet of Things (IIoT) applications. We bring together multi-technology solutions, global capabilities, and mission-critical communications to deliver future-proof solutions.All the relevant skills, qualifications and...

  • Customer Solutions Manager

    3 weeks ago

    Windsor, United Kingdom Trilliant Full time

    Trilliant offers a universal communications platform that is at the convergence of the smart grid, smart city, and global Industrial Internet of Things (IIoT) applications. We bring together multi-technology solutions, global capabilities, and mission-critical communications to deliver future-proof solutions.All the relevant skills, qualifications and...

  • Customer Solutions Manager

    4 weeks ago

    Windsor, United Kingdom Trilliant Full time

    Trilliant offers a universal communications platform that is at the convergence of the smart grid, smart city, and global Industrial Internet of Things (IIoT) applications. We bring together multi-technology solutions, global capabilities, and mission-critical communications to deliver future-proof solutions.We are a device-agnostic, integrated,...

  • Customer Solutions Manager

    1 month ago

    Windsor, United Kingdom Trilliant Full time

    Trilliant offers a universal communications platform that is at the convergence of the smart grid, smart city, and global Industrial Internet of Things (IIoT) applications. We bring together multi-technology solutions, global capabilities, and mission-critical communications to deliver future-proof solutions.We are a device-agnostic, integrated,...

  • Customer Solutions Manager

    1 month ago

    Windsor, United Kingdom Trilliant Full time

    Customer Solutions Manager Trilliant offers a universal communications platform that is at the convergence of the smart grid, smart city, and global Industrial Internet of Things (IIoT) applications. We bring together multi-technology solutions, global capabilities, and mission-critical communications to deliver future-proof solutions. We are a...

  • Customer Solutions Manager

    4 weeks ago

    Windsor, United Kingdom Trilliant Full time

    Customer Solutions Manager Trilliant offers a universal communications platform that is at the convergence of the smart grid, smart city, and global Industrial Internet of Things (IIoT) applications. We bring together multi-technology solutions, global capabilities, and mission-critical communications to deliver future-proof solutions. We are a...

  • Customer Solutions Manager

    2 weeks ago

    Windsor, Windsor and Maidenhead, United Kingdom Trilliant Full time

    Trilliant offers a universal communications platform that is at the convergence of the smart grid, smart city, and global Industrial Internet of Things (IIoT) applications. We bring together multi-technology solutions, global capabilities, and mission-critical communications to deliver future-proof solutions.We are a device-agnostic, integrated,...

  • Customer Solutions Manager

    3 weeks ago

    Windsor, United Kingdom Trilliant Full time

    Trilliant offers a universal communications platform that is at the convergence of the smart grid, smart city, and global Industrial Internet of Things (IIoT) applications. We bring together multi-technology solutions, global capabilities, and mission-critical communications to deliver future-proof solutions.Candidates should take the time to read all the...

  • Customer Solutions Manager

    1 month ago

    Windsor, United Kingdom Trilliant Full time

    Trilliant offers a universal communications platform that is at the convergence of the smart grid, smart city, and global Industrial Internet of Things (IIoT) applications. We bring together multi-technology solutions, global capabilities, and mission-critical communications to deliver future-proof solutions. We are a device-agnostic, integrated,...

  • Customer Solutions Manager

    4 weeks ago

    Windsor, United Kingdom Trilliant Full time

    Trilliant offers a universal communications platform that is at the convergence of the smart grid, smart city, and global Industrial Internet of Things (IIoT) applications. We bring together multi-technology solutions, global capabilities, and mission-critical communications to deliver future-proof solutions. We are a device-agnostic, integrated,...

  • Customer Solutions Manager

    1 month ago

    Windsor, United Kingdom Trilliant Full time

    Trilliant offers a universal communications platform that is at the convergence of the smart grid, smart city, and global Industrial Internet of Things (IIoT) applications. We bring together multi-technology solutions, global capabilities, and mission-critical communications to deliver future-proof solutions.We are a device-agnostic, integrated,...

  • Customer Solutions Manager

    1 month ago

    Windsor, United Kingdom Trilliant Full time

    Trilliant offers a universal communications platform that is at the convergence of the smart grid, smart city, and global Industrial Internet of Things (IIoT) applications. We bring together multi-technology solutions, global capabilities, and mission-critical communications to deliver future-proof solutions.We are a device-agnostic, integrated,...

  • Customer Solutions Manager

    1 month ago

    Windsor, United Kingdom Trilliant Full time

    Trilliant offers a universal communications platform that is at the convergence of the smart grid, smart city, and global Industrial Internet of Things (IIoT) applications. We bring together multi-technology solutions, global capabilities, and mission-critical communications to deliver future-proof solutions.We are a device-agnostic, integrated,...

  • Customer Solutions Manager

    1 month ago

    Windsor, United Kingdom Trilliant Full time

    Trilliant offers a universal communications platform that is at the convergence of the smart grid, smart city, and global Industrial Internet of Things (IIoT) applications. We bring together multi-technology solutions, global capabilities, and mission-critical communications to deliver future-proof solutions.We are a device-agnostic, integrated,...

  • Customer Solutions Manager

    4 weeks ago

    Windsor, United Kingdom Trilliant Full time

    Trilliant offers a universal communications platform that is at the convergence of the smart grid, smart city, and global Industrial Internet of Things (IIoT) applications. We bring together multi-technology solutions, global capabilities, and mission-critical communications to deliver future-proof solutions.We are a device-agnostic, integrated,...

  • Customer Solutions Manager

    4 weeks ago

    Windsor, United Kingdom Trilliant Full time

    Trilliant offers a universal communications platform that is at the convergence of the smart grid, smart city, and global Industrial Internet of Things (IIoT) applications. We bring together multi-technology solutions, global capabilities, and mission-critical communications to deliver future-proof solutions.We are a device-agnostic, integrated,...