Regional Operations Manager

3 days ago

Northampton, United Kingdom Thorn Baker Construction Full time

Are you an experienced Operations or Regional Manager with a Soft Services background?  Are you currently looking after national accounts and looking to reduce your geographical patch? Are you working for a company where you don't feel valued and you are looking for the opportunity to progress your career even further? Then read on and apply 

You will be working as a Regional Operations Manager for a successful family run cleaning company that are based in Northampton who are hiring for an experienced Regional Operations Manager due to growth that can assist with that growth and bring new and innovative ideas to the company to drive the business forward. 

Ideally you will have experience managing blue chips client and you will manage your own diary but will be expected to attend sites regularly to ensure standards are being met and service levels are met. One of your key responsibilities will be driving the business forward and helping the company to grow even further. This is a hands on role so suitable for someone that enjoys still being out and about instead of sitting behind a desk. 

A highly respected cleaning contractor that provides contract cleaning services for a wide range of clients across the UK and has been in business since the mid 90s. The company is well established and has excellent opportunities for career development and progression with an employee friendly culture. They are incredibly down to earth , easy to work with and truly care about their team and clients.   

What's in it for you?

  • A  basic salary of £40,000
  • Performance related bonus 
  • Company car + fuel card 
  • Opportunity to work for a growing company and make the role your own 
  • Opportunity to work for a company with a fantastic ethos and flexible approach
  • Industry specific training programmes to further develop your career
  • An opportunity to run a number of high-profile cleaning contracts
  • Career progression opportunities 
  • Laptop/Mobile/Tablet

Your Role

  • Driving the correct behaviours & culture through leading by example.
  • Manage direct reports performance against the business KPI's.
  • Deliver P&L to target.
  • Ensure client invoicing & payroll is accurate & completed in a timely manner.
  • To ensure the regions audits are fully completed with results over the business KPI's taking the necessary actions to turnaround underperforming areas.
  • To ensure regions compliance KPI's are fully met and deliver all lines of the regional P&L
  • To ensure customer retention is met in line with company KPI'S
  • To carry out structured site visits across the region that ensure specifications are met and customer expectations are positively managed.
  • Manage customer compliant escalations within region encouraging partnership and effective resolution of issues.
  • To cascade Company targets, KPI's and objectives to the Area Support Management team ensuring understanding of expectations and measurement.
  • Ensure all colleagues complete all required training & compliance documents & foster a culture based on compliance / focused on safety & wellbeing.
  • To coach, develop and mentor all direct reports to deliver brilliant cleaning standards.
  • To support and coach all direct reports to find solutions to employee issues..
  • To deliver continuous improvement by sharing learning and best practice across the region in a structured and coaching environment.
  • To manage all HR and Employee relations issues in accordance with the company HR Policies and in consultation with an appropriate HR representative, recognising and valuing diversity in all cases
  • To carry out regular performance reviews with all direct reports
  • To identify internal potential and develop talent

About you

  • Experience of managing multiple cleaning sites & contracts at Operations or Regional Manager level 
  • Ability to liaise and work professionally with clients and staff
  • Experience of motivating, managing and leading cleaning teams
  • Excellent communication skills
  • Full UK Driving licence

Location

You will ideally be based within 30 miles of Northampton

What's next?

If you would like to work for a leading cleaning contractor with an excellent client base, then please apply with your CV today. There will be a 2-stage interview process starting next week with a view to start as soon as possible 

TE1

 

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