Assistant General Manager

4 weeks ago

Ilford, United Kingdom MM - Sites Full time

ABOUT US



Mercato Metropolitano embodies sustainability through our
locally-sourced, seasonal ingredients that nourish communities while respecting
the environment. Our founder Andrea Rasca believes, "Access to nutritious
food is a fundamental human right connecting people by nurturing the balance
between humans and nature."



As part of the MMovement, we serve as a catalyst for
positive change by bringing diverse cultures together through food. We
make nutritious food accessible to everyone, regardless of socio-economic
circumstances, by carefully selecting trading partners who share our values of
supporting local economies and making good food accessible.



In our vibrant, sustainable community markets, people
from all backgrounds converge around food and forge meaningful connections. We
also build inclusive, resilient communities through a range of workshops,
educational programmes, and partnerships - working united towards a common
goal.



We share the collective responsibility to live in harmony
with the Earth, caring for the soil that enables healthy food
production while minimising our environmental footprint.



 As we launch our new site in Ilford, we’re looking for an
Assistant General Manager to support our operation as we settle into this exciting new
venue. 

JOB PURPOSE

Manage the day-to-day
activities of venue operations and serve as the General Manager in their
absence. 

THE ROLE

Key responsibilities and accountabilities: 

Management

·        
Support the General Manager in overseeing
day-to-day operations and assignments of the staff.

·        
Assist the General Manager in the development
and communication of company’s strategies and goals.  

·        
Communicate and enforce policies and
procedures. 

·        
Ensure our Culture & Values are well
implemented by motivating the staff. 

·        
Conduct briefings, Management Meetings and
appraisals as needed.

·        
Promote teamwork and quality service through
daily briefings. 

·        
Coordinate with other departments
(Production/Retail).

·        
Following General Manager direction, ensure all
staff are properly trained and have the tools and equipment needed to
effectively carry out their job functions.  

Finance

·        
Assist the General Manager in the development,
implementation and monitoring of financial and operational plans for the venue.

·        
Develop financial skills and an understanding of
fiscal principles.  

·        
Track KPIs and assist in making productivity
adjustments in line with Budget and Forecast Maintenance & Ops.

·        
Make recommendations for equipment improvements
to enhance the assets 

·        
Review and update the checklists to ensure
opening and closing is doing correct. Assist in implementation.  

·        
Conduct a Walk-through of the premises to
identify issues and notify them of maintenance, follow up until it is solved.

·        
Responsible for managing the premises at Hazard
& Safety levels, will ensure that Fire Alarms, Extinguishers, lifts and
equipment get reviewed as per rota.

·        
Comply with local laws regarding health, safety,
and alcohol services.

·        
Identify market security issues and taking
appropriate action to implement solutions where necessary. 

·        
Ensure market security is maintained and taking
necessary preventative measures, for example, ensuring that CCTV is working
correctly. 

Relationship
Management

·        
Respond to guest complaints or concerns in a
prompt and professional manner. Review guest feedback and implement strategies
for continuous improvement.

·        
Build and develop a two-way relationship with
our Trading Partners, cover their needs and becomes the link between them and
MM. 

·        
Enforce Trading Partners maintenance of kitchen,
units, and customer areas. 

Events

·        
Manage implementation activities including
campaigns and events as needed.

Health & Food
Safety

·        
Ensure TPs and MM employees comply with all
health and food safety regulations and company policies within the site. Report
any potential hazards immediately as well as taking any necessary action.   

·        
Comply with all sanitary practices for food
handling and general cleanliness.

EXPERIENCE

·        
Although
not essential, having experience in a multisite business in the hospitality
sector will be a definite advantage.

·        
Experience
of working in a restaurant or bar environment would be  advantageous.

·        
Success
in developing leaders and future leaders.

·        
Proven
experience in a commercially savvy environment.

·        
An
understanding of how the ‘Operations Team’ helps deliver business strategy.

·        
To
actively seek feedback and to take accountability of your own continued
professional development (CPD).

·        
Great
IT and Microsoft Office skills.

·        
Manage
conflicting priorities and a complicated workload.

·        
Great
commercial awareness.

·        
Demonstrates
great project management.

·        
The
ability and natural tendency to look for ways to improve things.

·        
Excellent
communication, influencing skills and the ability to build strong working
relationships at all levels.



·        
Strong
commitment towards, and good grounding in, environmental and social
sustainability.

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