Technical Support Manager
1 month ago
Duties/Responsibilities
EMCOR UK are recruiting for a Technical Support Manager to be based at our Thames Water contract in Reading. Hours of work: 8am to 5pm, Monday to Friday Location: Clearwater Court, Reading Role will be based at Clearwater Court but mobile across our Thames Water contracts, supporting the Head of Operations. Job Purpose To lead the delivery of effective Mechanical Services Maintenance, Electrical Services Maintenance, infrastructure maintenance and Fabric inspections within the Thames Water contract, in compliance with the contract deliverables and KPIs.To lead the delivery of Service Desk and Scheduling across the account in compliance with contract deliverables and KPI’s demonstrating continual improvement of engineering self-delivery efficiency
Provide leadership and support to the Technical and Service Teams made up of Area Service managers, Supervisors and Engineers, Service Desk Support Team, and Scheduling Team
To deliver and manage an efficient best in class service desk and engineering service across the Thames Water portfolio.
To lead and support the overall service delivery and team management aligned to EMCOR values and demonstrate a collaborative approach across the account.
Duties / Responsibilities / Accountabilities / DeliverablesHFM
To lead and develop the EMCOR UK maintenance team through effective communication, training, and development, to ensure compliance across the Thames Water estate. Oversee the progress of the planned maintenance and remedial works, while ensuring accurate costs and time management working with the Managed Fund Team Ensuring all works are completed to the satisfaction of the customer and regulatory authorities. Monitor risk through appropriate risk management including but not limited to Commercial, H&S and Operational risks, highlighting to the Head of Operations when relevant. Working in conjunction with Area Managers, Supervisors and Service Team to monitor maintenance performance and to ensure continuity and compliance across the Thames Water estate. Own and maintain initiatives to identify and implement ways in which services can be improved to maximise value and minimise cost, risk, and downtime. Provide full end to end management of engineering processes with service delivery improvement plans and innovation in place aligned to risk management deliverables. Effective use of CAFM, EMMA, AMT as per our standard operating procedure. Keep up to date with new innovations in marketplace and suggest improvements. Ensure that sufficient quality standards are always being maintained. Ensure the contracted services are delivered to the agreed specification and standards. Ensure a timely response to all requests, fully satisfying customer requirements. Ensure implementation & compliance to EMCOR and Thames Water Safe Systems of Work. Ensure implementation & compliance of document control. Ensure all PPM, reactive and extra works are completed in line with contract SLAs, KPIs and Thames Water requirements. Oversee the management of all logbooks (where appropriate) ensuring they are always up to date and compliant. Lead the Account Behavioural Safety culture and drive a culture of interaction before prevention. Drive a culture of engineering efficiency with reduced travel time and increased daily tool time. Engagement and Support to key EMCOR stakeholders to support the service delivery to the Thames Water clients.Management
To behave consistently in line with EMCOR UK’s values. To always be organised and proactive, ensuring that workload is prioritised and completed. To be part of the management escalation call out Rota. To ensure the team have the relevant skills and competencies to complete their job effectively. Ensure that the HFM training is kept compliant across the account. Ensure succession plans are in place for every member of staff. Ensure a sufficient AP and CP structure is in place. Deputise for the Head of Operations as required. To complete any other reasonable request instructed by management.Client Management
To establish a consistently positive working relationship with your client and end users. To ensure all applicable processes are designed and approved, to ensure operational excellence.Commercial and Finance
Provide support in relation to the Managed Fund and Quoted Work processes. To satisfy all contract deliverables. To design and implement cost optimisation initiatives. Capture and communicate any potential commercial changes and/or gaps to Head of Operations.HR
To ensure that team performance is consistent and satisfactory. Complete any training required. Complete appraisal process in line with EMCOR UK procedure for all direct reports.-
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