Customer Service Administrator

3 weeks ago

Hull, United Kingdom Nicholas Associates Group Limited Full time

CUSTOMER SUPPORT ADMINISTRATOR

We are recruiting an experienced Part Time Customer Support Administrator to join a medical packaging manufacturer based in Hull (HU4). This is a Temp to Perm Vacancy, offering a payrate of £14ph along with flexible part time hours to suit you

Shift pattern / Working hours

Monday to Friday 20-25 hours per week - your start time must be between 8:30am-10am

Suggested hours are 9am-2pm as this role would be perfect for a working parent trying to balance hours around school times.

Start date / Duration

The Customer Support Administrator role will initially start as a temporary position however, a Permanent opportunity will be available for the right candidate. The role will commence with immediate effect however, should you have a notice period with your current employer, we will work around this.

Job description

As a Customer Support Administrator you will be responsible for assisting with front and back office operations including customer service, order entry and administration. Your duties will include;

· Carrying out office administration and reception duties

· Providing top quality customer service to all customers

· Processing sales orders in an accurate and effective manner

· Monitor customers ordering and liaise with them to maximise monthly orders

· Ensuring that production schedules align with customer demands

· Management of logistics, including transport booking

· Management of supplies, ensuring best possible quality and value

· Reporting and updating live monthly activities

· Processing customer complaints, maintaining and communicating their progress

The successful candidate:

To be considered for the position of Customer Support Administrator you must;

· Have a minimum of 3 years experience working in a customer service environment

· Have experience working on a sales-based computer programme used for inputting data, i.e. Oracle, SAP, Sage, etc

· Have a great attention to detail with the ability to prioritise a varied workload

· Be computer literate with Microsoft Office specifically Excel

· Be confident in dealing with internal and external stakeholders

· Be able to work well under pressure

· Have the ability to work well as a team but also individually

· Ideally have experience working in medical packaging production

What's in it for you?

  • Pay rate - £14ph
  • Mon-Fri 20-25 hours per week - hours are flexible around you
  • 28 days holiday
  • Staff appreciation days twice a year
  • Long Service awards
  • Company pension

Interested? APPLY NOW

REF - S05

About Us

We are dedicated to fostering a diverse and inclusive community. In line with our Diversity and Inclusion policy, we welcome applications from all qualified individuals, regardless of age, gender, ethnicity, sexual orientation, or disability. As a Disability Confident Employer, and part of the Nicholas Associates Group, we are committed to supporting candidates with disabilities, and we're happy to discuss flexible working options.

We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Nicholas Associates Group Privacy Notice.

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