Customer Service Advisor

2 weeks ago

Larbert, United Kingdom Certas Energy UK Ltd Full time

We are looking for Customer Service Advisor's to join our Domestic Sales & Service team, in our Larbert HQ, Monday to Friday between the hours of 8am-5pm. We also have part-time hours available.

To deliver a great customer experience and maximise sales opportunities. Working compliantly, following company policies and procedures. Ensuring you have a thorough understanding of company products and services. Offering additional products to meet the needs of the customer. Supporting with email management and web chat where required

Our Customer Service Advisors are responsible for maintaining the relationships of our Domestic customer base, handling inbound contact (calls, email, web-chat and other channels as appropriate) putting the customer first, negotiate a sales prices, ensuring the cross selling of other relevant products and services.

As a Customer Service Advisor for Certas Energy you’ll have access to:

  • Competitive salary
  • No weekend working in the Summer
  • Commission
  • 25 days holiday (plus bank holidays) increasing to 26 after 2 years service
  • Certas Energy group discount scheme
  • Option to purchase additional, sell and/or carry annual leave
  • Company Pension
  • Life assurance (4x salary)
  • Annual volunteering day

Are you a Certas Energy Customer Service Advisor? We’re looking for:

  • Contact Centre experience is desirable
  • A proven track record in telephone selling and up / cross selling
  • Self-confidence and good interpersonal skills
  • High degree of self-motivation and time management
  • Resilient, persistent and hardworking
  • Target driven / results orientated
  • Able to build the appropriate level of professional rapport with customers
  • Can handle customer objections assertively
  • Can manage customer interactions with empathy
  • Good listening skills
  • Excellent verbal communication skills
  • GCSE Maths and English a requirement


Company Information

Certas Energy is the leading independent distributor of fuels and lubricants in the UK.

With a national network of over 130 depots, over 900 tankers, more than 80 retail forecourts, fuel cards usable at over 2,000 sites, it is our 2,300 colleagues who keep our business moving each day.

Our team is an essential part of the robust infrastructure that consistently and dependably delivers billions of litres of high-quality fuel and associated services to homes and businesses all over the UK each year.


We’re proud of our range of innovative fuel supply and management services and are committed to provide industry leading solutions in liquid fuels, as the worlds energy mix evolves towards a zero emissions future. From the option to offset carbon emissions with each fuel order, to providing cleaner burning fuels that lower harmful emission of PM and NOx, Certas Energy strive to make our energy expertise count for all of our customers.


We have a strong culture of safety and compliance principles, driven by our dedicated Safety F1rst and Doing the Right Thing Initiatives. This, teamed with our many programmes of learning, development and talent nurture, means that we can support our colleagues to grow and thrive within a fast paced working environment. This is fundamental to good business performance, and integral to our long-term business success.


The successful candidate will be offered the position on Certas Energy terms and conditions of employment.

Certas Energy Ltd is an Equal Opportunities Employer

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