Customer Operations Manager

4 weeks ago

Brighton, United Kingdom Octopus Energy Full time
Help us make a big green dent in the universe. We're on a mission to drive the global renewable energy revolution, and to help us make our vision a reality. Octopus Energy Services is spearheading the transition to greener, cheaper energy through the installation of in-home technologies; from smart meters and EV chargers; to low carbon heating, home batteries, solar, and beyond. We deliver smart energy, low carbon solutions for our customers.We’ve fallen head-over-heels with smart meters, heat pumps, solar PV and all renewable tech - which instantly help reduce a customer’s carbon footprint and give them control over their energy use. We are looking for experienced experts who share our vision: Moving away from fossil fuels, towards sustainable, smart technologies for our customers.At Octopus, the customer is at the heart of everything we do. As the face of the whole company, our diverse, industry-leading field force delivers the outrageous experience Octopus Energy customers love and expect. We’re looking for a talented Operations Manager to join us in Brighton . This is a full time office based role where you’ll be responsible for implementing awesome customer focussed solutions to make sure our service is outrageously good no matter how big we grow

What you'll do

Look at constant improvements of processes and reporting back to our Operations Director Look at the day to day running of the operations function including but not limited to: Team management, Operational reporting, Managing third parties and Industry compliance Lead internal and external meetings with senior stakeholders Help grow our team and support our growth and recruitment strategy Manage a group of team managers who in turn look after a large team of customer support specialists who work alongside an even larger team of field engineers installing our low carbon tech across the UK Support employee communication with the management team Provide operational expertise and support to the teams  You will develop a deep understanding of Octopus culture and customer experience; setting the tone for your team

What you'll need

To be a team player and an awesome relationship builder who is able to build great working relationships with people across cultures and perspectives Experience in delivering programmes of work, be super organised and think practically about all of the tasks needed to get the job done You’ll be adaptable. You’re positive and proactive and energised by working in a fast-paced environment characterised by constant change You are a confident and experienced people leader who can hit the ground running in a dynamic environment, happy to take on tasks in all areas – don't be afraid to get into the detail - everyone mucks in A high level of adaptability and agility to manage multiple projects at one time (we’re growing quickly) You will be able to think creatively and logically to react to changes in strategy  You are someone who establishes and works with a network quickly to deliver promptly, with a focus on quality and delivery You will be analytical, seeking out data and using this to inform your decisions

Why else you'll love it here

Wondering what the salary for this role is? Just ask us On a call with one of our recruiters it's something we always cover as we genuinely want to match your experience with the correct salary. The reason why we don't advertise is because we honestly have a degree of flexibility and would never want salary to be a reason why someone doesn't apply to Octopus - what's more important to us is finding the right octofit Octopus Energy is a unique culture . An organisation where people learn, decide, and build quicker. Where people work with autonomy, alongside a wide range of amazing co-owners, on projects that break new ground. We want your hard work to be rewarded with perks you actually care about We won in 2022, on Glassdoor we we're voted and our Group CEO, Greg has recorded and how we empower our people Visit our perks hub - This is a great opportunity to be part of, and help drive forward, the business as it grows and diversifies within a role that is central to ensuring our customers receive the awesome level of service they rightly expect. If this sounds like you then we'd love to hear from you. Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential.  Need any specific accommodations?  Whether you require specific accommodations or have a unique preference, let us know, and we'll do what we can to customise your interview process for comfort and maximum magicStudies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Octopus, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.

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