IT Support Technician

4 weeks ago

West Bromwich, United Kingdom Atkore Full time

IT Support Technician

Who we are:

Atkore is forging a future where our brands, suppliers, employees, customers, partners, and communities are building better together – a future focused on empowering our customers while we power and protect the world.

Atkore is a leading manufacturer and distributor of electrical, mechanical, and safety infrastructure solutions. With approximately , employees and manufacturing and distribution facilities worldwide, we manufacture electrical conduit, cable management systems, armoured cable, metal framing, and security products and solutions.

Who we are looking for:

We are looking for an experienced IT Support Technician who can deliver first class end-user IT support at both our Coleshill, West Bromwich facilities and in collaboration with the wider Atkore global IT team.

What you will do:

As our IT Technician, you will be part of an international support team working with the local IT Manager and global Atkore support peers in delivering first class and customer focused IT services.

Delivering first class customer service in IT support to both local and remote users Troubleshooting and solving first-line hardware and software issues Service desk management Configure, install, infrastructure and user equipment. Help build, manage, monitor, and administer Atkore’s local and cloud-based infrastructure. Platform delivery and maintenance both local and PAAS, as well as working with outsourced service providers to ensure service metrics are met.

There will also be opportunity for personal development and to work on exciting larger strategic projects such as infrastructure upgrades and corporate change programmes including CRM, ERP and BI.

What you bring:

Proven experience working as an IT support technician or similar role to support a fast paced, demanding manufacturing environment. Communications skills – both verbal and written; engaged approach. Drive, focus and tenacity to provision and resolve under pressure. Continuous improvement mindset Microsoft suite (AD, Office, , Azure) Hardware asset configuration and provision; PCs, tablets etc. Software support skills and problem-solving expertise. Comms, Core networking technologies, Voice, and collaboration technology. Logical and Physical cyber security awareness Display initiative and can work collaboratively with our key departments/users to deliver service enhancements for our business. Role will predominantly be based in West Bromwich but occasional travel to support our Coleshill facility. 

Benefits:

days annual leave Festive shutdown at Christmas Companywide bonus scheme Service and recognition awards Training and development opportunities Company Pension Life Assurance x salary Discounted Gym Membership Enhanced family friendly policies Free annual flu vaccination vouchers Employee assistance programme which includes a / virtual GP Cash health plan Free home cyber security training Cycle to work scheme. Free onsite parking

Atkore is committed to creating an engaged and aligned workforce that drives a collaborative culture. Our team strives for breakthrough results, stays focused on being standout leaders, and fully supports decisions of the Company. We consistently live the Atkore mission, strategic priorities, and behaviours, all in a way that’s consistent with our core values. Together, we build strong leaders that continually endeavour to move us forward.

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