Care Navigator

Job summary

We are looking forenthusiastic, flexible and well-motivated individuals to work within our busy Practice team covering our three branch sites. Previous GP reception and or knowledge of EMISWeb would be a distinct advantage. However full in house training will beprovided.

Main duties of the job

The role involves working onthe front reception desk greeting patients, dealing with queries, telephonecalls, making appointments, registering new patients, recalling patients fortest results, and other administrative duties such as producing letters.

About us

An exciting opportunity for Receptionists/Administrators has arisen to work in an innovative and fast expanding busy NHS GP Surgery in Erith. Riverside Surgery was formed from the merger of three high achieving GP practices and we provide primary care to over 12,000 patients from our three branch sites in Erith.

Job description

Job responsibilities

Hours: Varied Shifts between8:00am to 8:00pm Monday - Friday. Various hour block shifts are availablefor: hours per week 22 Hours per week and hours per week worked on afixed rota basis. Therefore flexibility is essential as hours may change tocover annual leave/sickness etc.

If you are ready for an exciting new challenge complete our online form today which you will find in the supporting information section or copy and paste this link to your browser and send your CV to

Person Specification

Qualifications

Essential

Educated to at least GCSE level

Desirable

Diploma of Higher Education (Preferred) but not essential

Skills

Essential

Excellent presentation and phone manner, Good general professionalism, including confidentiality and work ethic, A warm and welcoming manner, The ability to be dynamic and sympathetic (we deal with patients in difficult situations), Well organised and systematic, Meticulous attention to detail, Comfortable working in a prestigious professional environment, Ability to manage workload, prioritise, follow-up and ensure all tasks are performed in a timely manner

Experience

Essential

Experience of working with general public, Excellent Computer Skills, Good knowledge of Word and Excel is required, Ability to Multi-Task, Extreme flexibility, Willingness to follow instructions, Confident to work alone, Positive attitude, Teamwork Skills, Good written and verbal skills, Communication skills, Polite and cheerful,

Desirable

Experience of working in a GP practice, Experience of dealing with vulnerable people

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