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Defence Claims Manager
4 months ago
Overview
Defence Claims Manager To provide day to day management of a corporate client motor defence team including the overseeing of the agreed service, staff performance and client care to ensure the consistent delivery of a premium service through the optimum use of all processes, systems and resources. How you'll make an impact Personal Responsibilities To act with honesty and integrity at all times, leading by example and promoting a positive and willing attitude to all. To work closely and professionally with the SSL and GB Management teams to deliver a premium client service and achieve the aims and targets of SSL. To act as the key conduit between the claims handlers and the SSL and GB Management team. Client Responsibilities To work with the SSL and GB Management team in documenting defence procedures, developing and maintaining client relationships and preparing for and attending client service reviews. To be responsible for training claims handlers in respect of client procedures and to monitor the work of team claims handlers to ensure that client service level agreements and “key performance indicators” are maintained and always met during the course of the service provision. To ensure that the data held on the case management system is to a sufficiently high standard and work with SSL and GB Management team and IT support in the preparation of client reports. To ensure that the team achieve and maintain full compliance with all office protocols, client service level agreements and client “key performance indicators”. Internal Measure and Financial Responsibilities To be responsible for the teams’ delivery on specified targets and controlling the claim lifecycle as well as contributing to financial targets and feeding back to the SSL and GB Management team in respect of the on-going achievability or otherwise of the goals set out by the SSL and GB Management team. To assist the SSL and GB Management team in recovering outstanding client bills and aged debt. People Responsibilities To assist the SSL and GB Management team with recruitment into the client service team and to conduct formal probationary reviews, appraisals and other performance management; To liaise with team claims handlers and the HR Manager to arrange and co-ordinate absences and the return to work; Working with the SSL and GB Management team to identify any developing issues and ensure that they are dealt with in a fair, timely and professional manner at all times, seeking advice and support from HR where necessary; To work with the SSL and GB Management team to identify organise and implement training needs for all team claims handlers. Helping develop team claims handlers, particularly new employees with guidance and clear direction around expectations; To provide structure and guidance when delegating responsibility to deputy (where appropriate), claim handlers and other staff including where possible the agreement of specific requirements, timescales, escalation procedures and a defined commencement and conclusion. Case Responsibilities To be a technical referral point from claims handlers and both on pre-and post-litigated claims. To be responsible for reviewing and signing in/out all post when received/despatched. To be aware of the nature of the files held by the team and seek to recognise and identify any issues with those files before any problems occur or alternatively to assume ownership of contentious or complaint cases, working with the SSL and GB Management team to resolve the same. Have capacity to manage and maintain files if and when needed. These files should be commensurate with the position of Team Manager i.e. high profile cases, complaint cases etc. Cases should transfer between the Claims Manager and the team handlers as appropriate. To assist with the auditing of claim files (when required) and to contribute to arising action plans, improvements and changes in process and procedure that becomes necessary. About you Enthusiastic positive person with a “can do” approach; A “people” person with good interpersonal and communication skills; Good leadership skills; able to motivate and lead by example; Ability to cope under pressure and respond to demands; Adaptable to change; Good organisational skills; Self-motivation and good use of initiative; Good mentor; Ability to work independently and as part of a team; Experience of handling motor / litigated claims is essential (defendant experience would be considered); Previous management experience would be an advantage; A strong motor claims track record. Why Strata Solicitors? Strata Solicitors is a niche law-firm whom provide a high-end quality service with a strong brand and reputation within the corporate market. We have a number of departments within Strata Solicitors (both legal and insurance based); noting too additional areas within our parent company Gallagher Bassett, both business enabling you to progress your career in whichever direction you desire. At Strata Solicitors, we are proud of our company values; we value our people as our most important asset. We invest substantially in training and provide long-term career opportunities, to ensure that our employees are equipped with the knowledge and skills to perform at their best. By joining Strata Solicitors, you are joining an organisation who will present opportunities that not only enable our company to remain an industry leader which continues to grow but also provide employees with realistic opportunities to achieve success and personal growth. Compensation and benefits On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ 5 more days Defined contribution pension scheme, which Gallagher will also contribute to Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x Income protection, we’ll cover up to 50% of your annual income, with options to top up Health cash plan or Private medical insurance Other benefits include: Three fully paid volunteering days per year Employee Stock Purchase plan, offering company shares at a discount Share incentive plan, HMRC approved, tax effective, stock purchase plan Critical illness cover Discounted gym membership, with over 3,000 gyms nationally Season ticket loan Access to a discounted voucher portal to save money on your weekly shop or next big purchase Emergency back-up family care And many more… We value inclusion and diversity Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities. We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know. Should you require reasonable adjustments to your application, please get in touch with TAGlobalSupport@ajg.com. If you’d prefer to speak on the phone, please request a callback, leaving details, so we get in touch. Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.