Broker Operations Manager

4 weeks ago

London, United Kingdom LMAX Group Full time

To provide a best-in-class front line support service to all LMAX clients (FX and Digital) as well as complete daily processes and reporting. The role also has scope to take on individual product and operational projects.

Main Duties and Responsibilities:

  • Act as an ambassador for LMAX.
  • Managing a team of Broker Operations Analysts. Mentor team members and drive continuous improvement of our team’s ways of working.
  • Dealing with client enquiries via telephone, email, and messaging systems like Slack.
  • Managing, prioritising, and escalating client requests and challenges.
  • Developing and distributing management reporting for LMAX Digital.
  • Assist the Head of Operations in developing a scalable operational structure across multiple departments.
  • Working independently on projects focussed on bringing about operational efficiency and resilience.
  • Coordinate between several departments to resolve problems and ensure day to day efficiency in operations.
  • Ensure operational processes are fully documented.
  • Adhere to all company policies and procedures.

Requirements

Essential Skills / Experience:

  • Passionate about delivering a phenomenal Customer Experience.
  • Minimum of 3 years’ experience within FX or Digital Assets.
  • Flexible and adaptable to meeting the evolving needs of a high-growth and fast paced organization.
  • Working closely with senior management to help broker operators deliver on their components of overall company goals and objectives.
  • Strong interest in and familiarity with both cryptocurrency and traditional financial industries.
  • Business fluency in written and verbal English.
  • Strong multitasking ability and attention to detail.
  • Must be able to act independently and be self-motivated.

 

Desirable Skills / Experience:

  • Experience in an Exchange environment.
  • Proficient in excel and programming languages.
  • Must possess previous customer support experience in a role with direct contact with customers.

Benefits

  • 25 days of holiday
  • Bonus
  • Pension contribution
  • Private medical, dental, and vision coverage
  • Life assurance
  • Critical illness cover
  • Wellness contribution program with access to ClassPass
  • Plumm Platform
  • Five volunteering days
  • Give as You Earn initiative
  • Learning and development programs
  • Electric Vehicle Scheme
  • Cycle to Work Scheme
  • Season Ticket Loan

  • Broker Manager

    1 month ago

    London, United Kingdom MW Appointments. Full time

    Location: HYBRID London/ home Our client is a large Lloyds Broker looking for a Broker Operations Manager to join their expanding team.

  • Room Broker

    1 week ago

    London, United Kingdom Room broker Full time

    Thanks for your interest in the internship program advertised on Indeed and Facebook; here I outline some information that might be of your interest 1. The program is a flexible internship that is designed to last between 6-13 weeks. 2. The program will allow you learn and develop skills in the following areas: 3. Full training provided in the following...

  • Broker Ops Manager

    1 month ago

    London, United Kingdom MW Appointments. Full time

    Job: Broker Operations Manager Salary: £58,000 Location: HYBRID London/ home Our client is a large Lloyds Broker looking for a Broker Operations Manager to join their expanding team. The purpose of the role is to complete all post bind activities for the broking teams in an operational capacity by ensuring efficient processes and practices are in place...

  • Broker Ops Manager

    1 month ago

    London, United Kingdom MW Appointments. Full time

    Job: Broker Operations ManagerSalary: £58,000Location: HYBRID London/ homeOur client is a large Lloyds Broker looking for a Broker Operations Manager to join their expanding team. The purpose of the role is to complete all post bind activities for the broking teams in an operational capacity by ensuring efficient processes and practices are in place and are...

  • Broker Operations Manager

    2 months ago

    London, United Kingdom LMAX Group Full time

    Broker Operations Manager - LMAX Digital Description: To provide a best-in-class front line support service to all LMAX clients (FX and Digital) as well as complete daily processes and reporting. The role also has scope to take on individual product and operational projects. Main Duties and Responsibilities: Act as an ambassador for LMAX. Managing a...

  • Broker Operations Manager

    2 weeks ago

    London, United Kingdom LMAX Group Full time

    Broker Operations Manager - LMAX Digital Description: To provide a best-in-class front line support service to all LMAX clients (FX and Digital) as well as complete daily processes and reporting. The role also has scope to take on individual product and operational projects. Main Duties and Responsibilities: Act as an ambassador for LMAX. Managing a...

  • Broker Operations Manager

    2 weeks ago

    London, United Kingdom LMAX Group Full time

    Broker Operations Manager - LMAX Digital Description: To provide a best-in-class front line support service to all LMAX clients (FX and Digital) as well as complete daily processes and reporting. The role also has scope to take on individual product and operational projects. Main Duties and Responsibilities: Act as an ambassador for LMAX. Managing a...

  • Broker Operations Manager

    2 weeks ago

    London, United Kingdom LMAX Group Full time

    Broker Operations Manager - LMAX Digital Description: To provide a best-in-class front line support service to all LMAX clients (FX and Digital) as well as complete daily processes and reporting. The role also has scope to take on individual product and operational projects. Main Duties and Responsibilities: Act as an ambassador for LMAX. Managing a...

  • Broker Operations Manager

    1 week ago

    London, United Kingdom LMAX Group Full time

    Broker Operations Manager - LMAX Digital Description: To provide a best-in-class front line support service to all LMAX clients (FX and Digital) as well as complete daily processes and reporting. The role also has scope to take on individual product and operational projects. Main Duties and Responsibilities: Act as an ambassador for LMAX. Managing...

  • Broker Ops Manager

    2 months ago

    City of London, United Kingdom MW Appointments. Full time

    Job: Broker Operations ManagerSalary: £58,000Location: HYBRID London/ homeOur client is a large Lloyds Broker looking for a Broker Operations Manager to join their expanding team. The purpose of the role is to complete all post bind activities for the broking teams in an operational capacity by ensuring efficient processes and practices are in place and are...

  • Broker Ops Manager

    2 months ago

    City of London, United Kingdom MW Appointments. Full time

    Job: Broker Operations ManagerSalary: £58,000Location: HYBRID London/ homeOur client is a large Lloyds Broker looking for a Broker Operations Manager to join their expanding team. The purpose of the role is to complete all post bind activities for the broking teams in an operational capacity by ensuring efficient processes and practices are in place and are...

  • Broker Ops Manager

    1 month ago

    City of London, United Kingdom MW Appointments. Full time

    Job: Broker Operations ManagerCheck below to see if you have what is needed for this opportunity, and if so, make an application asap.Salary: £58,000Location: HYBRID London/ homeOur client is a large Lloyds Broker looking for a Broker Operations Manager to join their expanding team. The purpose of the role is to complete all post bind activities for the...

  • Broker Ops Manager

    3 weeks ago

    City of London, South East, United Kingdom MW Appointments. Full time

    Job: Broker Operations ManagerEnsure all your application information is up to date and in order before applying for this opportunity.Salary: £58,000Location: HYBRID London/ homeOur client is a large Lloyds Broker looking for a Broker Operations Manager to join their expanding team. The purpose of the role is to complete all post bind activities for the...

  • Broker Manager

    2 months ago

    City of London, Greater London, United Kingdom MW Appointments Full time

    Location: HYBRID London/ home Our client is a large Lloyds Broker looking for a Broker Operations Manager to join their expanding team. Also, to be overseeing the day to day running of the team and provide support to senior management through the strategic development of the team . Resolution of internal or external complaints or escalations *...

  • Broker Manager

    2 months ago

    City of London, Greater London, United Kingdom MW Appointments. Full time

    Location: HYBRID London/ home Our client is a large Lloyds Broker looking for a Broker Operations Manager to join their expanding team. Also, to be overseeing the day to day running of the team and provide support to senior management through the strategic development of the team . Resolution of internal or external complaints or escalations Production of...

  • Broker Manager

    2 weeks ago

    City of London, Greater London, United Kingdom MW Appointments Full time €58,000

    Location: HYBRID London/ home Our client is a large Lloyds Broker looking for a Broker Operations Manager to join their expanding team. Also, to be overseeing the day to day running of the team and provide support to senior management through the strategic development of the team . Resolution of internal or external complaints or escalations *...

  • Broker Manager

    2 weeks ago

    City of London, Greater London, United Kingdom MW Appointments Full time €58,000

    Location: HYBRID London/ home Our client is a large Lloyds Broker looking for a Broker Operations Manager to join their expanding team. Also, to be overseeing the day to day running of the team and provide support to senior management through the strategic development of the team . Resolution of internal or external complaints or escalations *...

  • International Insurance/broker Operations Director

    2 months ago

    London, United Kingdom Boxtree Recruitment Full time

    Boxtree is exclusively representing an independent insurance wholesale broker in their search to appoint an International Insurance/Broker Operations Director. This is an exciting time to join as they are currently going through an impressive growth periodsustained by an injection of investment backing. **Responsibilities**: - To liaise with key...

  • Broker Operations Analyst

    2 months ago

    London, United Kingdom BestForexBonus.com Full time

    LMAX Group | Senior Broker Operations Analyst ~ Job description: Act as an ambassador for LMAX Digital. Deal with client enquiries. Manage, prioritize and escalate client requests and challenges. Mentor team members and drive continuous improvement of team’s ways of working. Execute daily reconciliations and settlement reporting. Manage daily settlement...

  • Broker Operations Analyst

    2 weeks ago

    London, United Kingdom BestForexBonus.com Full time

    LMAX Group | Senior Broker Operations Analyst ~ Job description: Act as an ambassador for LMAX Digital. Deal with client enquiries. Manage, prioritize and escalate client requests and challenges. Mentor team members and drive continuous improvement of team’s ways of working. Execute daily reconciliations and settlement reporting. Manage daily settlement...