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Customer Service Specialists Opportunities

4 months ago

Carlisle, United Kingdom Cumberland Building Society Full time

Whether you’re looking for a full time or part time position, we have a range of great customer facing roles available for you to join our Cumberland Team and kick start your career.

The Role

At the Cumberland Building Society we are on a journey through a digital revolution, and we’re looking for people to help us deliver a world class service to customers – something you wouldn’t see anywhere else.

We need cracking communicators, people with a passion for customer service and people who are looking to build their career in customer care. People who are resilient and adaptable to meet the needs of our customers on even the busiest of days.

As part of a team, you’ll be committed to making an impact towards our ambitions as a company, understanding that your actions today have an impact tomorrow.

You’ll help us drive continuous improvement in the business by sharing feedback and best practice across the team to help resolve issues and improve our customers’ journeys. You will do all of this, whilst working towards several targets, so it’s important you’re motivated.

We are all about the customer and putting them first, so some of the things you’ll be doing are:

  • Providing exceptional service to those who contact us via face to face, phone, email and webchat, aiming to resolve their query at first point of contact.
  • Owning and resolving complaints to turn these around efficiently and effectively.
  • Identifying other ways we can help, through the products and services that we offer.
  • Working safely and within policies to protect and safeguard customer confidentiality.

 

Our Promise to You

  • Salaries for these roles are between £19,760 and £26,498
  • Annual salary reviews and potential performance related rewards and bonuses.
  • 25 days holiday per year (plus 8 bank holidays), an annual well-being day and a community day.
  • You’ll be supported by a people leader who makes regular time for your personal development journey, to continue your career with us.
  • We’ll promote a healthy work-life balance to support your wellbeing and personal life, with a range of working hours and shift patterns available, we have something to suit everyone

Sound Good?

The closing date for these positions will be 19 June but we might approach you before to invite you to our assessment day which is scheduled to take place on Wednesday 03 July 2024. So, if you think you’ve got that we’re looking for, keep an eye on your inbox.

Apply online via Cumberland.co.uk/careers